Verizon News & Media

Top read retail CX stories in 2025: Consumer behavior, AI ethics, brand tech deployments

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top most read articles in 2025 ran the gamut from tracking tariff policies to understanding generational consumer behavior to brand technology deployments.

read now

Human touch remains supreme with consumers needing help

September 12, 2025

A hefty majority, 88%, of consumers are satisfied with interactions handled by human customer service agent compared to 60% who feel the same about AI-driven…

read now

How Verizon is tapping AI to drive customer experience innovation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online…

read now

AiFi, Verizon, Atlanta Hawks team on cashierless checkout

March 24, 2025

The Atlanta Hawks' home, the State Farm Arena, now houses an express cashierless checkout experience.

read now

Verizon customer chief talks retail customer experience: It's all about personalization

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…

read now