Contributors
Tomer Azenkot
Tomer Azenkot is the CEO & president of Vee24, leading the company to reinvigorate a customer-first approach. Under his leadership, Vee24 has seen meaningful growth while maintaining exceptional customer satisfaction. Throughout his career, he has built loyal and motivated teams known for consistently overachieving, with a laser focus on delighting prospects and customers. Tomer is based in the Boston area, and when not working, he’s likely either spending time with his wife and two kids, or trail running in the woods of Eastern Massachusetts.
Smitha Baliga
Smitha is the CEO and CFO of TeleDirect. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Smitha is a results-driven leader with a proven track record of driving profitability and growth. Smitha is passionate about building strong relationships with clients and fostering a culture of excellence that empowers employees to deliver outstanding results.
Pete Barker
Pete Barker is the director of product for Engage at Appriss Retail. He has a long history in Retail Loss Prevention, most notably 11 years at Dick’s Sporting Goods with his last 6 years in the role of Sr. Manager of Digital Loss Prevention.
Tal Barmeir
Female entrepreneur Tal Barmeir is an expert in software testing, development and AI. Currently CEO and co-founder of BlinqIO, she successfully helped to establish Experitest, otherwise known as Digital.ai in the US. As ex-founder, she helped to provide both manual and automated testing for web and mobile applications, and worked with a host of Fortune 500 companies, including Barclays UK, HSBC, Bank of America, JPMorgan, TD Ameritrade and United Airlines among others. The established businesswoman has also held various leadership roles in Accenture and Comverse.
Duane Barnes
Duane Barnes is an accomplished senior executive with a distinguished career spanning over two decades in the cloud and managed services business. He currently holds the position of President of RapidScale, a Cox Business Company, encompassing the acquisitions of RapidScale and Logicworks.
Tristan Barnum
Tristan oversees the Marketing and Client Success teams at Wildfire. Before joining the company in 2017, Tristan co-founded two startups, Tellient, maker of the first analytics platform built specifically for the Internet of Things, and Switchvox, to serve the rapidly growing SMB market for VoIP phone systems. Prior to Switchvox, Tristan pioneered the online delivery of digital media at mp3.com, which Vivendi Universal acquired.
Roger Beadle
Previously, Roger and Megan helped to build one of the largest privately-owned outsourced contact center business in Europe, before selling the business to the global conglomerate Hinduja Group. They were also both founding shareholders of Semafone, the leader in PCI compliant security solutions for contact centers globally.
Named a Rising Star at Deloitte’s Technology Fast 50 program, Limitless is a gig customer service platform, combining crowdsourcing and AI to help global businesses address their biggest customer service challenges – rising costs, increasing attrition, variability in demand and the need for diversity. Brands like Microsoft, Unilever, eBay and Facebook are using Limitless’ SmartCrowdTM technology to connect with their most engaged customers, and reward them for providing on-demand customer service that can flex in line with demand.
Roger is an outspoken proponent of digital ethics, worker’s rights and the GoodGig® which encapsulates gig work for incremental pay versus full time work, skilled gig work, no unpaid time/downtime and zero expenses.
Roger Beadle
Limitless is a gig-economy platform that addresses some of the biggest challenges faced by the contact center industry: low pay, high attrition and access to new talent.
Roger is an outspoken proponent of digital ethics, worker’s rights and the ‘good-gig’.
Chris Beaudin
Chris serves as ATLATL's Director of Marketing where he focuses on building the brand to transform the visualization space.
Rebecca Becker
As the Vice President of Retail Experience Solutions at Forsta, dedicated to transforming the retail landscape through innovative technology and customer-first strategies. With over 20 years of experience spanning store management, merchandise presentation, eCommerce, and digital operations, she has led high-performing teams at Kohl’s and Lands’ End while also consulting for Claire’s to enhance digital merchandising strategies and operations.
Daryl Bedford
Daryl's 15-year journey from sales to Managing Director at Harrison Group is a testament to his leadership acumen, adaptability, and strategic thinking. His roles in sales management, strategic development, and overseeing acquisitions have been instrumental in shaping Harrison Group into a dynamic and leading force in the POS component sector. As he continues to guide the group into the future, Daryl remains focused on sustaining excellence, fostering innovation, and ensuring the continued success of Harrison Group on the global stage.
Jean Belanger
Cerebri AI develops CVX, applying AI and reinforcement learning to draw insights from customer journeys. CVX’s Next Best Action{set}s insights are driven by patent-pending, object-oriented AI & reinforcement learning modelling that times, values, and sequences up to 4 events, rendering both rules-based and AI-lite technologies obsolete.
Ricardo Belmar
Ricardo is Sr Director, Global Enterprise Marketing, Infovista leverages his 20+ years of industry experience to help organizations in retail, banking, & supply chain industries find business value from technology investments as part of their digital transformation. At Infovista he is responsible for global marketing strategy for enterprise solutions.
Yaron Benjamin
Today, Yaron serves as CEO of Aionic Digital. A strategic leader adept at navigating the complexities of modern digital landscapes, Yaron guides the Aionic team in crafting tailored solutions that help clients achieve their goals. Prior to Aionic, Yaron served as Director of Technical Services at Authentic, A Concord Company.
Max Bennett
I was previously the Co-Founder & Chief Product Officer of Bluecore. Bluecore now, has 300 employees, was featured in the Inc 500 fastest growing companies and Glassdoor’s 50 best places to work. Bluecore raised over $225M in venture capital funding and now serves 25% of the largest 100 brands in the US, including Nike, Gap, and CVS. I am also the author of the book “A Brief History of Intelligence: Evolution, AI, and The Five Breakthroughs That Made Our Brains” - published by Harper
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