Alicia Kelso
Alicia Kelso
Alicia has been a professional journalist for 15 years. Her work with FastCasual.com, QSRweb.com and PizzaMarketplace.com has been featured in publications around the world, including NPR, Good Morning America, Voice of Russia radio, Consumerist.com and Franchise Asia magazine.
Recent Contributions
Starbucks CEO talks gift card, mobile payment trends
by Alicia Kelso — Editor, QSRWeb.com
The company processed 2-plus million new Starbucks card activations a day leading up to Christmas.
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Millennials want to help your brand share its story
by Alicia Kelso — Editor, QSRWeb.com
The 80 million-strong Millennial demographic currently accounts for about 21 percent of all consumer spending.
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RCEES: 5 insights to solve the Millennial mystery
by Alicia Kelso — Editor, QSRWeb.com
Consumers crave participation, not just functional and emotional products.
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RCEES: Retail's refocus on customer service
by Alicia Kelso — Editor, QSRWeb.com
Creating a customer-centric environment is key to a successful business.
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Mobile engagement is now a consumer expectation
by Alicia Kelso — Editor, QSRWeb.com
Experts predict mobile payments will reach critical mass in the next few years.
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Dunkin' Donuts 'Fresh Brew' model designed to enhance in-store experience
by Alicia Kelso — Editor, QSRWeb.com
May 7, 2013
During Dunkin' Brands' Investor Day, today in Boston, John Costello, president of global marketing and innovation, discussed some of the ways Dunkin' Donuts…
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