News & Media From Bob Phibbs
Nine common mistakes that can wreck your retail business
by Bob Phibbs — CEO, The Retail Doctor
You can't always blame your company's hard times on the economy or the competition. Sometimes, it's a lack of focus on the fundamentals.
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Why your customer service has to include selling
by Bob Phibbs — CEO, The Retail Doctor
In addition to acquiring new customers, retailers need to focus on selling more to their existing ones.
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What not to do when you lose a customer
by Bob Phibbs — CEO, The Retail Doctor
A business owner's worst nightmare is learning they've lost their best customer.
read nowTraining retail employees: What is your ROI?
by Bob Phibbs — CEO, The Retail Doctor
"What if I train my retail employees, and then they leave?"
read nowSix ways retailers can increase their conversion rates
by Bob Phibbs — CEO, The Retail Doctor
While many retailers ask how to attract more customers, the better question is how to increase your retail conversion rate.
read nowHow to survive your first holiday season as a retail manager
by Bob Phibbs — CEO, The Retail Doctor
When I was in college, I worked nights and weekends in a department store. I was there for the the guys shopping on Christmas Eve and for the after-holiday…
read nowHow to handle a retail customer complaint in 6 steps
by Bob Phibbs — CEO, The Retail Doctor
Have you ever tried to make a customer complaint but been unable to?
read nowFive ways to raise your retail associates' conversion rate
by Bob Phibbs — CEO, The Retail Doctor
Brick and mortar retail stores face the daunting challenge of getting their retail associates to convert customers who are lookers into ones who are buyers.
read nowHere's why retailers should put up their Christmas displays before Halloween
by Bob Phibbs — CEO, The Retail Doctor
It's that time of the year ... time for the leaves to change, corn mazes to sprout up, pumpkin spice latte demand so strong Starbucks has shortages. And of…
read now7 easy ways to get more visitors to your retail website
by Bob Phibbs — CEO, The Retail Doctor
Any retail consultant knows that more traffic to your brick and mortar retail store means more sales.
read nowHow to get your customers to picture regret
by Bob Phibbs — CEO, The Retail Doctor
I was speaking at the Sturbridge Inn & Convention Center recently and had to print something at the business center. A guy was on the one computer checking…
read nowFive ways to lose your Facebook business page fans
by Bob Phibbs — CEO, The Retail Doctor
Creating a Facebook business page for your small business and then growing your fan base has become a focus for many businesses and has the potential to be a…
read nowEight mistakes that kill your retail sales training
by Bob Phibbs — CEO, The Retail Doctor
You've only got one shot at training new hires. One. You can't go back...
read nowThe seven reasons independent retailers go broke
by Bob Phibbs — CEO, The Retail Doctor
When I was first starting my retail consultancy business back in the 90?s, independent retailers dreaded the arrival of retail super chains like Walmart in…
read nowThe spectacular marketing fail of JC Penney
by Bob Phibbs — CEO, The Retail Doctor
Ron Johnson, Penney's CEO, said last week that "coupons were a drug."
read nowAre independent hardware stores ready for a comeback?
by Bob Phibbs — CEO, The Retail Doctor
Do you remember being at a bowling alley or supermarket and seeing the old claw game? The one where you navigate the joystick in hopes of manipulating the claw…
read nowTeenagers have changed: Here's what it will take for them to succeed in retail
by Bob Phibbs — CEO, The Retail Doctor
In the Wall Street Journal article, "What's Wrong With the Teenage Mind?" Alison Gopnik takes an in-depth look at two trends affecting the maturation of…
read nowFor retailers, too many choices leads to 'just looking'
by Bob Phibbs — CEO, The Retail Doctor
I was intrigued by an article in the Los Angeles Times entitled "Too Many Choices Can Tax the Brain Research Shows." It said in part, "Americans have come to…
read nowSix trends that will cause brick-and-mortar retailers to lose sleep in 2012
by Bob Phibbs — CEO, The Retail Doctor
It's customary to look ahead at the retail trends that will shape 2012 and the buzz, profits and challenges to profitable retailing. Here then are the good…
read now25 things your employees should never do during the holidays
by Bob Phibbs — CEO, The Retail Doctor
The holidays are almost here so I've revised my list of blunt reminders for both staff and owners of specialty retailers. Unless you stop them from happening…
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