News & Media From Bob Phibbs
Abercrombie & Fitch: Sex Obviously Doesn't Sell
by Bob Phibbs — CEO, The Retail Doctor
If “sex sells” then why have they lost so many of their customers? Sure their Manhattan store sells $100 million a year to gawker tourists, but how about the…
read nowWhy Your Best Managers Have To Drink
by Bob Phibbs — CEO, The Retail Doctor
Driver personalities are the natural leaders. When they are second-guessed, their motives and methods questioned and they are not allowed to shine, or made to…
read nowShould You Recruit Gay Men To Sell Your Merch? Maybe
by Bob Phibbs — CEO, The Retail Doctor
The Expressive is the spark-plug to your crew. They are the one that adds color, excitement and fun. Is that a gay thing? No, Bob Phibbs says it is an…
read nowLet's Call Customer Service Counters What They Are: Damage Control
by Bob Phibbs — CEO, The Retail Doctor
Customer service to me happens prior to the sale. Damage control is what happens after. Frequently it is run by people dis-empowered to do anything but cut…
read now10 Reasons Your Retail Competitors Have More Business Than You
by Bob Phibbs — CEO, The Retail Doctor
If I hear one thing over and over from small business owners its, "I just need more customers." Heard it before 9/11, heard it after, heard it during the…
read nowMaking Retail Work: What To Say Before They Go Out The Door
by Bob Phibbs — CEO, The Retail Doctor
Giving thought to what employees should say as customers leave is something most of us never consider when trying to build sales. I'm reminded of my first…
read nowWhose Brand Is It Anyway? How To Stifle A Business: Us Versus Them
by Bob Phibbs — CEO, The Retail Doctor
One of my first clients was a Best Western hotel nearly twenty years ago and I’m going to share with you about them to illustrate a common challenge to…
read nowRetail Customer Experience: Change or Die
by Bob Phibbs — CEO, The Retail Doctor
To compete in 2010 you've got to ask the hard questions and then find the answers. Generations of Americans have owned their own jewelry store and generations…
read nowBank of America shows trends in retail store layout
by Bob Phibbs — CEO, The Retail Doctor
I have banked with Bank of America for a long time for my business. The branch I opened the account at was always friendly and efficient. In preparing…
read now5 signs your retail store needs a makeover
by Bob Phibbs — CEO, The Retail Doctor
As new stores have opened over the past several years, they have upped the bar, and you may unknowingly be turning off potential customers.
read nowThe difference between clerking and selling
by Bob Phibbs — CEO, The Retail Doctor
Times are tough. Good help is hard to find. Got it.But wouldn't you think, if you weren't making money, you'd change your ways?
read now