News & Media From John Kim
Evolving loss prevention into a CX function
by John Kim — Senior Director of Product and Design for Avigilon, Sendbird
Locked displays and extra checkpoints are not meant to antagonize shoppers, but the extent to which they have grown to impact perception is undeniable.
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Why customer messaging is the gift of the holiday season for retailers
by John Kim — Senior Director of Product and Design for Avigilon, Sendbird
Personalized and owned communications makes the shopping experience not just transactional but a relationship-building exercise between brand and consumer.
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