Judy Mottl
Judy Mottl
Judy Mottl is editor of Retail Customer Experience and Digital Signage Today. She has decades of experience as a reporter, writer and editor covering technology and business for top media including AOL, InformationWeek, InternetNews and Food Truck Operator.
Recent Contributions
The potential impact of Walmart's ChatGPT shopping strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The world's largest retailer is expanding its AI use via ChatGPT. But there are questions on how the shopping channel will be received by consumers.
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BENS Market taps Watchfire to create biggest c-store LED display in Washington state
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
BENS Market teams with Watchfire to create a huge LED display in store, creating an immersive customer experience and a revenue channel
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Tariff timeline: White House actions, declarations, reversals
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.
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2026 will be the year of agentic AI
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail experts share predictions of retail CX tech and trends arriving in 2026.
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Top read retail CX stories in 2025: Consumer behavior, AI ethics, brand tech deployments
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top most read articles in 2025 ran the gamut from tracking tariff policies to understanding generational consumer behavior to brand technology deployments.
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Goodwill Central Texas pilots ReNu to transform operations, employee experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Goodwill Central Texas has deployed ReNu, a production software platform, to streamline operations, drive smart decision-making and foster an enhanced…
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Retail AI 2026 predictions: Retailers, consumers driving big growth
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Artificial intelligence is taking retail by storm. All one needs to do is scan retail customer experience headlines this past year and experts predict there’s…
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Why a loyalty program is a 'must have' for retailers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights on what a successful loyalty program should provide to…
Presented by Engage People
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Dog grooming service Woof Gang chief talks digital roadmap strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…
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AR reality experience propelling an engaging footwear shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An AR experience featuring a friendly monster named Tootsie is making footwear measuring a fun time for young shoppers.
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