Judy Mottl
Judy Mottl
Judy Mottl is editor of Retail Customer Experience and Digital Signage Today. She has decades of experience as a reporter, writer and editor covering technology and business for top media including AOL, InformationWeek, InternetNews and Food Truck Operator.
Recent Contributions
Tariff timeline: White House actions, declarations, reversals
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.
read now
Top read retail CX stories in 2025: Consumer behavior, AI ethics, brand tech deployments
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top most read articles in 2025 ran the gamut from tracking tariff policies to understanding generational consumer behavior to brand technology deployments.
read now
Goodwill Central Texas pilots ReNu to transform operations, employee experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Goodwill Central Texas has deployed ReNu, a production software platform, to streamline operations, drive smart decision-making and foster an enhanced…
read now
Retail AI 2026 predictions: Retailers, consumers driving big growth
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Artificial intelligence is taking retail by storm. All one needs to do is scan retail customer experience headlines this past year and experts predict there’s…
read now
Why a loyalty program is a 'must have' for retailers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights on what a successful loyalty program should provide to…
Presented by Engage People
listen now
Dog grooming service Woof Gang chief talks digital roadmap strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…
read now
AR reality experience propelling an engaging footwear shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An AR experience featuring a friendly monster named Tootsie is making footwear measuring a fun time for young shoppers.
read now
Modulate expert shares insight on responsible AI in voice channels
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy…
Presented by Modulate
listen now
Designing AI strategies to enhance customer trust, call agent well-being
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…
read now
Fashion retailer Oh Polly taps LED displays to drive shopper engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Oh Polly, a U.K. fashion brand deploys transparent StandardVision's Clear Canvas LED displays across store windows as an immersive digital layer to drive…
read nowSee More From Judy
Subscribe
Get the latest news and resources from Retail Customer Experience.
Recent Posts
