News & Media
3 ways retailers can restore soft skills, boost profits in 2025
by Pamela Eyring — President, The Protocol School of Washington
Focusing on controllable factors like empathetic interactions, consistently training staff and remaining agile can make a difference and let retailers maximize…
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Tariffs in retail: What retailers should do as consumers react, experts offer advice
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight…
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Price matters most to older consumers, not as much to younger shoppers
May 5, 2025
Price is the most influential factor for 62% of consumers and is top priority to Boomers (71%) and Gen X (68%) but less influential for Gen Z (56%) and…
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Poor customer service tops in negative shopping experiences
May 5, 2025
Nearly two-thirds of consumers report having had negative experiences when buying from brands and poor customer service is the top reason.
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Higher retail prices spurred by tariffs driving consumers toward best deal
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nearly four in 10 consumers will go wherever the deal is best if retail prices jump due to tariffs and Baby Boomers will be leading the charge.
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Kohls fires CEO just five months into leadership role
May 2, 2025
Kohls' has terminated CEO Ashley Buchanan "for cause," just after five months in the role and appointed Michael Bender as interim CEO effective immediately.
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BJ’s Wholesale Club opens Tennessee store
May 2, 2025
BJ's Wholesale Club has opened a store in Maryville, Tennessee at 101 Foothills Mall Drive.
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Lowe’s leveraging data, audio ads to deliver personal in-store shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lowe’s is leveraging Vibenomics’ in-store digital technology to deliver brand-led messages to DIY customers and Pro customers.
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Lids refreshes retail concept to enhance shopping experience
May 2, 2025
Global sports retailer Lids has debuted a revamped retail concept aimed at enhancing the shopping experience with a big emphasis on personalization.
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NCR Atleos certified as most loved workplace
May 1, 2025
NCR Atleos Corp., a leader in expanding self-service financial access, has earned the certification as a most loved workplace, supported by the Best Practice…
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Ahold Delhaize USA partners with Inmar Intelligence on digital coupon strategy
May 1, 2025
Ahold Delhaize USA brands will be able to boost personalization and value via digital coupon partnerships with Inmar Intelligence.
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Walmart once again No. 1 in global retailer ranking
April 30, 2025
Walmart once again leads the 2025 Top 50 Global Retailers list, a ranking from the National Retail Federation conducted by Kantar.
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How Gen Z is driving change in the retail customer experience
In this episode of the CX Innovators podcast Judy Mottl, editor of Retail Customer Experience, talks with Dr. Steven Stovall, Ph.D., associate professor of…
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True unified commerce starts before checkout
by Simon Molnar — Founder & CEO, Flagship.ai
It’s important to think about unified commerce as a journey, not a goal line to cross. It begins long before a product hits a shopping cart — in a store or…
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Kraft Heinz honored for innovation
April 30, 2025
Kraft Heinz has been named to Fast Company's annual list of the world's most innovative companies.
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Majority of consumers deeply concerned about potential tariff price increases
April 30, 2025
A strong majority, 55%, of U.S. consumers are deeply concerned about potential tariff-drive price increases.
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Lowe’s acquiring Artisan Design Group for $1.3B
April 29, 2025
Lowe's Companies Inc. is acquiring Artisan Design Group, a provider of design, distribution and installation services for interior surface finishes, for $1.32…
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What's coming in retail: 4 consumer insights to watch for
by Joanna Clark-Simpson — Head of Consumer Research and Marketing, PissedConsumer.com
Consumers are cautious as they watch for impacts from economic conditions, but consumers remain willing to spend their money with retailers who offer…
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Theisen’s Home Farm Auto deploys Tally to drive enhanced in-store experience
April 29, 2025
Theisen's Home Farm Auto is deploying Tally, Simbe's advanced shelf-scanning inventory robot, to locations in Dubuque and Dyersville, in Iowa and in Jefferson…
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Introducing MARS: Ultra-Bright MultiTouch Display with Object Recognition
MARS Premium MultiTouch Screens: High-brightness display, optical bonding, object recognition technology and software marketplace.
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