How SaaS personalization breathed new life into legacy retail platform

by Bhargav Trivedi — Solutions Architect, Bloomreach Inc.

Transforming digital experiences doesn’t always require starting from scratch. In fact, some of the most effective innovations begin at the edges where user…

Kroger hiring 18K associates to boost customer experience

October 28, 2025

Grocery brand Kroger is hiring more than 18,000 associates for the holiday season and beyond and the roles are focused on enhancing the customer experience.

Amazon robots may replace 500K-plus jobs in years ahead

October 27, 2025

Amazon's adoption of robotics could end up replacing more than half a million jobs with robots in the coming years.

Amazon hiring 250K workers for holiday season

October 27, 2025

Amazon plans to hire 250,000 workers for the holiday season.

Steven King to keynote, co-host ARKI 2025: A new era for automated retail and kiosk innovation

by Sandra Carpenter — Editor, Networld Media Group

Steven King of BlueSky Robotics will co-host and keynote ARKI 2025, exploring how automation and AI are redefining self-service and retail.

National Retail Solutions (NRS) Launches Toy and Coat Drive with Bessie Green Community

National Retail Solutions (NRS) has launched a month-long toy and coat drive in partnership with Bessie Green Community through the NRS Cares program.

Electric Era unveils EV charging kiosk built for retailers

October 24, 2025

Electric Era has launched RetailEdge, an AI-powered EV fast charging platform designed for retail environments, marking what the company calls the industry's…

Bridging the gap between the shop floor and head office

by Gaelle Devins — Chief Customer Officer / Author, Breitling (Chief Customer Officer), Flow Leadership (Author)

Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise.

MicroTouch launches tablet, outdoor touchscreens for retail

October 24, 2025

MicroTouch has introduced two touchscreen products designed to enhance operations in retail: the Mobile Tablet M1-101RT-A1 and the Outdoor Open Frame Series of…

Designing AI strategies to enhance customer trust, call agent well-being

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…

Wayfair Way Day sales days kick off Oct. 26

October 23, 2025

Wayfair's biggest sale of the year, called Way Day, kicks off Oct. 26.

Holiday shopper spending projected to hit 2nd highest in 23 years

October 23, 2025

Consumers are projected to spend $890.49 per person on average this holiday season, according to a National Retail Federation survey and the amount is the…

American shoppers very concerned about global trade issues

October 22, 2025

Nearly half, 45%, of American shoppers are extremely concerned or very concerned about global trade issues impacting the ability to find products they want to…

Consumers bearing more than 50% of new tariffs

October 22, 2025

Consumers are bearing as much 50% of the tariffs enacted by President Donald Trump since the start of 2025, according to a Goldman Sachs report.

The Future of Customer Trust: Responsible AI in CX Voice Channels

As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also…

Presented by Modulate

Top 5 retail tech trends shaping 2025

by Mahdi Hussein — Founder & CEO, SuperSonic POS

The most impactful retail tech developments this year aren’t flashy upgrades or abstract promises. They’re tools grounded in day-to-day problems: peak-hour…

Most consumers worried about tariff impact as holiday season approaches

October 21, 2025

Well more than half of consumers, 80%, are concerned about rising costs due to tariffs.

Discount retailers big holiday shopper focus

October 21, 2025

Nearly three-quarters of U.S. consumers, 73%, will shop at discount retailers this holiday season, according to a VTEX research report.

Factor4 intros self-serve kiosk for gift card sales

October 21, 2025

Gift card and loyalty solutions provider Factor4 has launched a fully customizable self-service kiosk designed to streamline gift card purchases and balance…

Consumers feeling a bit Grinch-like this holiday season

October 20, 2025

Consumers will spend an average of $1,595 this holiday season — reflecting a 10% drop compared to the 2024 holiday season.