Furniture retailer expands finance option with contactless option

April 5, 2021

El Dorado Furnitue is deploying Versatile Credit technology to provide a contactless financing option to customers.

The future of customer experience must be extraordinary and experiential

Vaughan Edmonds, planner at Sense, explains why retailers must strive to offer extraordinary experiences as those experiences will drive an extraordinary…

Givaudan launches aroma kiosk for understanding consumer tastes

April 2, 2021

Givaudan Taste & Wellbeing, a a Virnier, Switzerland-based global company that provides products for taste, well-being, fragrance and beauty, has launched…

Ikea Malaysia store deploys vending for bags, snacks, spare parts

April 2, 2021

Ikea Malaysia has installed vending machines to offer snacks along with its blue bags and spare parts at its Mutiara Damansara store in an effort to reduce…

GameStop taps ex-Amazon leader for chief growth role

April 1, 2021

Elliott Wilke, a former Amazon.com Inc. leader, has been named chief growth officer at GameStop Corp.

Bridgestone continues on expansion route

April 1, 2021

Bridgestone Retail Operations (BSRO), which operates tire and automotive service centers, aims to beat its 2020 expansion of 52 stores by adding nearly 60 more…

Retail institute recognizes Ikea for self-checkout provided by Diebold Nixdorf

March 31, 2021

The EHI Retail Institute presented Ikea a "retail technology award europe 2021" in the new category of Best AI & Robotics Application as a result of a…

How AI will revolutionize the retail customer experience

by Michael Ouliel

Michael Ouliel, founder and CEO of BlackSwan Technologies, shares why he believes the untapped potential of retail artificial intelligence lies in…

Bracelet retailer taps Searchspring for personalizing shopper experience

March 31, 2021

Pura Vida Bracelets, an online jeweler that employs over 1,000 artisans, is deploying Searchspring's site search and merchandising technology to build…

PayPal debuts cryptocurrency checkout

March 30, 2021

PayPal is offering a checkout option using cryptocurrency called Checkout with Crypto for select online purchases at millions of global e-commerce sites.

UK grocer digital leader talks multi-brand, multi-channel CX approach

Sainsbury's is the second largest chain of supermarkets in the U.K., with 2,400 stores and an online presence. It pledges to customers it will continue to…

What Billy Beane can teach us about e-commerce logistics

by Jack Freeman

Jack Freeman, principal, Peakspan, uses the analogy of a book, "Moneyball: The Art of Winning an Unfair Game," to share insight on how retailers can win the…

Consumers plan to shop more in-store this year

March 30, 2021

A hefty majority of U.S. consumers, 78%, plan to stop more in-store as they're eager to get out of the house and want to interact with store associates and…

Consumer online shift won't ebb once pandemic ends, claims survey

March 30, 2021

The consumer movement to online shopping, as well as online banking and adoption of health and wellness apps will keep growing and expanding even once the…

Latest 7-Eleven Evolution store home to drive-thru taco restaurant

March 30, 2021

Two years ago the Laredo Taco Company, a South Texas restaurant, launched a location inside the 7-Eleven Evolution store in Dallas.

UK consumers loving retailer subscriptions

March 29, 2021

The ongoing pandemic, home lockdowns and ensuing sad moods are driving the retail subscription market in the U.K. Just about one in five U.K. consumers have…

Bargain, beauty retail will reap big rewards this year, claims Wells Fargo

March 29, 2021

The bargain retail and beauty segments will be big winners when it comes to sales this year, now that shoppers are increasingly returning to stores as COVID-1…

Future-proofing retail in 2021: 3 steps to success

by Teresa Anania — Vice President, Customer Success, Zendesk

Teresa Anania, VP of customer success, Zendesk, shares insight on why the entire customer journey has become more important as retailers increasingly depend on…

How embracing digital channels helped The Dufresne Group grow during the pandemic

by David Drain

The Dufresne Group, which operates furniture stores across Canada, has turned to chatbots, telesales, SMS, and appointment technology to connect with customers…

Study: Americans expect more convenient shopping in 2022

March 26, 2021

American consumers expect more convenient shopping, as well as greater flexibility with work and school, in 2022.