News & Media
The rise of self-serve agents: Say hello to your helpful digital doppelganger
by Brian Browning — VP of Enterprise Solutions, Apply Digital
The emergence of autonomous, ‘agentic’ AI-driven digital assistants, capable of managing complex, multi-step tasks with minimal human input, are coming. Apply…
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Experiential design puts all the ducks in a row at Duck World
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It’s no small feat designing a store selling 800-plus varieties of the rubber duck. But Duck World succeeded using a design that is experiential and unusual.
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UK grocer Asda puts bridal wear in online aisles
March 4, 2025
Asda, a U.K. supermarket, is now offering bridal frocks in its online aisles.
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Washington state lawmakers propose restrictions on self-checkout
March 3, 2025
A proposed bill in the Washington State legislature, House Bill 1739, aims to restrict the use of self-checkout stations in grocery stores, according to a…
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Walgreens, Duane Reade join Grubhub marketplace
March 3, 2025
Walgreens and Duane Reade have joined the Grubhub network which provides on-demand delivery to customers.
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Digital scratchcard vending machine trialed at Asda in UK
February 28, 2025
A high-tech scratchcard vending machine is being trialed at an Asda store in Ashton-under-Lyne, marking the first such implementation in Europe, according to a…
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Singapore bakery debuts cake vending machine
February 28, 2025
Uncle Lee Confectionery, a popular traditional bakery in Singapore known for its old-school cakes, has launched a vending machine dispensing its baked goods…
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National Retail Solutions (NRS) Featured at ITV GOLD "Desis on Main Street" Season 2 Premiere
National Retail Solutions (NRS) was prominently featured at the successful ITV GOLD premiere of Season 2 of "Desis on Main Street," which celebrated the…
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Wayfair debuts AI-powered tool Muse for personalizing shopping experience
February 27, 2025
Wayfair has debuted an AI-powered tool called Muse aimed at inspiring and personalizing the home shopping experience.
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Politics playing role in consumer shopping behavior
February 27, 2025
Nearly a quarter, 24%, of American consumers have stopped shopping at a favorite store because of their politics.
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Exotec launches next-gen all-in-one robot for warehouses
February 26, 2025
Exotec, a global warehouse robotics provider, has launched the next generation of its Skypod System, that offers higher performance, improved storage density…
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Vida Shoes taps Fast Simon tech for e-commerce optimization
February 26, 2025
Vida Shoes International has expanded its partnership with Fast Simon, an AI-powered shopping optimization technology, to deliver e-commerce optimization…
read nowKey-Work Consulting & eyefactive launch Strategic Partnership in Unified Commerce
eyefactive GmbH, a Hamburg-based pioneer in interactive signage touchscreen solutions, announces a strategic investment by Key-Work Consulting GmbH, a…
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Joann shuttering all store locations
February 25, 2025
Joann, a fabric and crafts retailer that announced earlier this month it was closing 500 stores, is now shuttering all of its locations.
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Consumers want positive, uplifting content from brands
February 25, 2025
Consumers are seeking uplifting, positive content given the divisiveness in social media and news channels.
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The CX paradigm shift: How AI is powering customer-first experiences
by Yochai Konig — VP of Machine Learning, Ada
The shift to a customer-first experience from static models is fueled by the integration of advanced AI. But for brands to successfully navigate this…
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Retail store policy changes require strategy, communication, associate understanding
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers can’t afford to roll out rules from the top down and expect them to stick. Employees aren’t just policy enforcers, they’re the face of the brand, and…
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Australia retailer Coles Supermarkets deploys Instacart’s Caper Carts
February 25, 2025
Coles Supermarkets is the first retailer in the Asia Pacific region to deploy Instacart's Caper Carts.
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Joann will close 500 stores
February 24, 2025
Joann, a well known arts and crafts retailer, is getting ready to close more than half its stores following its second bankruptcy filing.
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Fabletics levelling up digital transformation by streamlining operations
February 24, 2025
In a quest to meet consumer expectations regarding reducing waste, Fabletics is streamlining operations, reducing waste and enhanhing efficiency in a…
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