Why risk not using marketing technology when it's crucial to the digital CX?

Lynne Capozzi, CMO, Acquia, explains that while big challenges still exist, using technology to enhance CX simply can no longer be avoided.

Abercrombie & Fitch partners with Klarna to expand payment options for shoppers

October 24, 2019

Abercrombie & Fitch Co. is deploying Klarna's Pay in 4 service to help expand payment options for U.S. shoppers.

Consumers feel little control over data, want to opt-out of data selling

October 24, 2019

A Deloitte consumer privacy in retail survey reveals retail is "at an inflection point," according to a press release, when it comes to consumer privacy, as…

European leisure park deploying VR experience

October 24, 2019

Spanish leisure operator, Aspro Parks, is deploying a virtual reality cinema pod in the Blue Planet Aquarium, located in Chesire, England. The VR experience is…

Research reveals coupons and offer codes improve personalization

Dan Slavin, CEO and co-founder of CodeBroker, examines research findings on coupon and offer personalization and why rretailers must maintain control to…

Toys R Us e-commerce presence gets a new life thanks to Target

October 23, 2019

While no longer a brick-and-mortar player after going bankrupt, Toys R Us is partnering with Target to relaunch an e-commerce channel, ToysRUs.com, giving the…

Rue21 taps GroupBy to enhance digital shopping experience

October 23, 2019

Fast fashion retailer, rue21, is deploying the GroupBy User Experience Platform, including search, navigation, recommendation and personalization features, to…

Digital signage lights up with cannabis retailers

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

As the cannabis industry grows, retail dispensaries will be forced to keep up with a very large customer base, and they will need strong technology to keep…

The beauty of geofencing: Personalizing the "call to action"

Casey Gannon, VP of marketing, Shopgate, shares insight on why geofencing is an effective way to reach customers, based on their location, to incentivize them…

New York airport boasts biometric self-boarding

October 22, 2019

Terminal 1 at New York's John F. Kennedy International Airport now offers Lufthansa travelers a biometric self-boarding option.

Forever 21 running liquidation sale as Canadian store closures loom

October 22, 2019

Fashion retailer, Forever 21, is running liquidation sales at its Canadian stores.

Loyalty and the in-store customer experience

Clarus Commerce CEO Tom Caporaso lists out steps retailers can take to eliminate in-store friction and ultimately keep customers coming back.

Mobile payment not yet meeting industry projections

October 21, 2019

Mobile payment transactions are not yet meeting industry projections and a big reason is a lack of confidence by the consumer.

Macy's home to fast casual restaurant

October 21, 2019

Potbelly Sandwich Shop will open in four Macy's department stores via a multi-unit franchise deal with the retailer.

3 ways to improve the retail app shopping experience

With mobile apps poised to become the de facto digital shopping channel, retailers can no longer treat them as an afterthought or merely an extension of the…

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The real impact of store appearance on your bottom line

by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel

ServiceChannel Executive Director Tom Buiocchi offers up insight on why an appealing, clean, and properly structured store isn't just a "nice-to-have" — it's…

Clear Channel Airports debuts digital airport advertising network

October 18, 2019

Clear Channel Airports is getting ready to launch a digital airport advertising network at the Norman Y. Mineta San Jose International Airport featuring 8…

Statue of Liberty Museum taps Diversified, BrightSign for digital signage experience

October 18, 2019

The Statue of Liberty-Ellis Island Foundation Inc. has finished a $100 million beautification project on Liberty Island, including constructing a new Statue of…

Supermarket reintroduces self-service kiosks in Massachusetts

October 18, 2019

Big Y World Class Market has reintroduced self-checkout kiosks in some of its western Massachusetts stores after removing them in 2011 when the company felt…

Pennsylvania town adding kiosks to complement parking app

October 18, 2019

Drivers in Pottstown, Pennsylvania will be able to pay for downtown parking at kiosks in addition to using parking apps, according to a Reading Eagle report.