Research reveals retailers need more visibility to meet growing customer experience KPIs

Richard Piasentin, CSO and CMO at Accedian, shares research that illustrates customer experience is fast becoming a responsibility has largely shifted to the…

Australian jewelry retailer heading to New York

October 11, 2019

Lovisa, an Australian jewelry seller, plans to open the first of six New York-based stores by year's end, with one opening on Long Island on Dec. 19.

Cloud helping boost customer satisfaction, claims contact center study

October 11, 2019

Companies using a cloud-based contact center technology are achieving a 18% higher level of customer satisfaction compared to businesses using on-premise…

Walmart debuts shrimp tracking on blockchain

October 11, 2019

Retail giant Walmart is launching a pilot to use blockchain to track shrimp exports from Indian farmers in Andhra Pradesh to select Sam's Club locations in the…

Talking With: AWS retail leader Tom Litchford on data, the cloud, retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Tom Litchford, head of worldwide business development, retail, for Amazon Web Services, provides insight on pain points for retailers striving to boost the…

5 best practices for launching a loyalty program

Marc Castrechini, vice president of product management for TSYS Merchant Solutions, offers up advice on why the smaller retailer needs to not only launching a…

Self-checkout market to hit $4B by 2024

October 10, 2019

The self-checkout system market is predicted to jump from this year's value of $2 billion to over $4 billion by 2024, according to a Global Market Insights…

Consumers are shopping early for holiday gifts

October 10, 2019

Nearly half of consumers, 45%, expect to start shopping for holiday gifts before November and 25% already started in September.

Seattle Macy's historic store to close early next year

October 10, 2019

The Macy's store in downtown Seattle will close its doors next February, after a 90-year period of retail activity at the site.

AI: Putting the shopper experience on tech steroids

Christopher Tyghe, vice president of strategic development, Ingenico Group, Canada, explains that in order to stay relevant and successful, retailers must use…

UK retailer M&S taps Ingenico to provide omnichannel payment service

October 9, 2019

U.K. High Street retailer M&S (Mark & Spencer) is partnering with payments provider Ingenico Group to launch a payment service encompassing all the…

Subscription box services gaining ground, reveals report

October 9, 2019

One of every two online shoppers is a member of a retail subscription box service and the top five subscription services are Dollar Shave Club, Ipsy, Blue…

Brands need wake-up call on customer experiences

Anders Ekman,V12 president, believes meeting the demands of today's consumers requires a solid grasp on customer data, insights from third-party demographics…

Thailand retailer deploys Aptos technology to boost merchandise operations

October 8, 2019

Central Group, the largest multiformat retailer in Thailand, is using Aptos Planning technology to improve merchandise planning and inventory operations.

Real-time inventory, retailer digital visibility are big consumer wants

October 8, 2019

A majority of consumers, 77%, put significant weight in a retailer's presence in the digital media realm and even a bigger number, 94%, view real-time product…

6 steps to reverse engineer the customer experience for better outcomes

Lisa Sharapata, senior director of brand experience at Aprimo, explains why retail customer experience strategy should be equipped with the agility and…

UPS gets green light on package delivery drone fleet

October 7, 2019

The United Parcel Service has gotten full federal government approval to run a package delivery drone fleet.

Retailers value AI but adoption remains scarce, reveals study

October 7, 2019

The benefits of artificial intelligence technology, specifically around merchandise management, is clear to most retailers but just 16% have deployed an AI…

Banana Republic, Athleta launch BOPIS

October 7, 2019

Customers of Banana Republic and Athleta can now buy online and pick up in-store at all U.S. stores.

Target loyalty news tops most-read in September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target's newest loyalty program grabbed big attention with Retail Customer Experience readers in September. If you missed that story get the lowdown as well as…