Costco arrival in China leads to chaotic customer experience

September 6, 2019

To say consumers in China are excited about Costco's debut there would be an understatement.

Browns Shoes steps up communications, task management approach

September 6, 2019

Browns Shoes Inc., a Montreal-based fashion footwear retailer, is deploying the Opterus OpsCenter to improve and enhance communication and task management, a…

The argument against short-term retail associate training workshops

Lindsey Daviso, product communications manager at Docebo, offers insight on why providing customizable, on-demand training allows retail associates to choose…

Amazon testing human hand-scanning for payment process, report says

September 5, 2019

Amazon is reportedly testing scanners that can identify a human hand as a point-of-sale cashier option.

American Dream retail park opening next month in New Jersey

September 5, 2019

The American Dream retail theme park will open in late October in New Jersey.

Puma flagship boasts engagement zone, immersive experiences

September 5, 2019

The New York City Puma flagship store boasts retail customer experiences that use technology, art and music to engage with customers. The retail store, at 60…

Report: Most retailers not too sure who's browsing around

September 4, 2019

More than half, 64%, of retailers can't identify the majority of website visitors and 57% aren't collecting offline customer relationship management data…

Hershey sweetens ordering process for retail partners

September 4, 2019

Retailers, such as convenience stores, that sell Hershey Company snacks and products now have an online process providing same-day ordering when a new product…

Discover Card leads JD Power customer satisfaction survey

September 3, 2019

Discover Card is tops on the 2019 J.D. Power survey for customer satisfaction for the fifth time in the last six years. 

Drop raises $44M to expand mobile loyalty platform

September 3, 2019

Drop Technologies Inc., a Toronto-based mobile rewards platform, has raised $44 million in Series B funding, led by HOF Capital and assisted by a new strategic…

Souvenear expanding gift kiosks to Sacramento, Las Vegas

September 2, 2019

Souvenear, a provider of kiosks offering souvenirs designed and made in the cities where they are sold, will expand into Sacramento and Las Vegas this fall…

Moving Walls buys digital signage platform Quad42

September 2, 2019

Moving Walls, an advertising technology provider based in Singapore, has inked an agreement to acquire Quad42 Media, a digital signage management platform…

The Smart Safe Fact Sheet for Retail

If your company is looking for an innovative solution to reduce the stress that handling cash has on your operations, a smart safe may be the right fit.

Presented by Burroughs, Inc.

3 keys to a successful retail website redesign

Craig Witt, chief revenue officer at MotionPoint, offers up insight on why a website design should include a content refresh as well as both initiatives will…

Pittsburgh suburb mulls replacing parking meters with kiosks

August 30, 2019

Officials in Canonsburg, Pennsylvania, a Pittsburgh suburb, are considering switching from coin meters to kiosk stations for nearly 200 parking meters…

Solid growth ahead for transparent signage market

August 30, 2019

The transparent digital signage market will grow at a 33% compound annual growth rate, according to a report by ReportLinker.

Divdat signs on to provide bill payment kiosks in Detroit

August 30, 2019

Divdat, a company that provides digital kiosks to allow consumers to pay bills for city services, will move its headquarters from Royal Oak, Michigan to…

Talking With: Ricardo Belmar on the big CX buzz in 2019

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It’s been a year since Retail Customer Experience chatted with Ricardo Belmar, senior director of global enterprise marketing at Infovista, about trends…

Average consumer back-to-school spend expected to break records

August 29, 2019

Consumer spending for back-to-school needs and college items will break records this year, according to a National Retail Federation survey conducted by…

Paint retailer taps Toshiba to revamp store experience

August 29, 2019

Dunn-Edwards, a Southern-California-based paint and paint supply manufacturer and distributor with 141 stores, is deploying Toshiba technology to revamp its…