The rise of technology in experiential retail

Mark Matthews, marketing strategist, NEXT/NOW, surveys the rise of experiential technologies in retail, from atmosphere to wayfinding to analytics.

Pinterest a viable retail social media outlet, claims research

August 6, 2019

Retailers not using Pinterest to promote product or the brand may want to consider doing just that given research that claims the investment can be worthwhile. 

goop, Mastercard, Next Retail Concepts team up on innovative online experience

August 6, 2019

Lifestyle brand, goop, is offering its Canadian consumers an immersive digital shopping experience with the help of Mastercard and Next Retail Concepts.

Target, Walmart leading hourly wage increases

August 6, 2019

The hourly retail minimum wage is the highest it has been since the end of 2003, primarily due to top retailer support for increased pay.

Augmented experiences: The new reality of retail

Erwin Bosser, director at European digital agency Dept, explains how AR is transforming the retail industry and how each aspect of a customer's digital…

Survey: Consumers like BOPIS, mobile browsing, AI

August 5, 2019

A good majority of shoppers who are Amazon Prime members are likely to shop in-store every week, enjoy buying online and picking up in the store, and prefer…

Private payroll on the upswing yet SMBs having tough time hiring

August 5, 2019

While private payrolls increased by 156,000 jobs last month — beating industry projections — small retailers are having a hard time finding workers.

Walmart, Nike innovators lead top 25 global power player list

August 5, 2019

Walmart, Nike and Max Mara leaders took the first top three slots on the Top 25 Global E-Commerce Power Players list from Coresight Research and eShopWorld.

3 ways to improve the retail app shopping experience

Tim de Paris, CTO at Decibel, shares three tips to improve the mobile app shopping experience.

Henkel debuts an experience center for retailers

August 2, 2019

Henkel, which makes home care, beauty and adhesive technologies, has opened an experience center at its consumer products headquarters for retail partners.

Top mall owner aims to stem retail liquidations

August 2, 2019

Simon Property Group, the biggest U.S. mall owner is aiming to buy into struggling retailers as a way to help retailers stave off liquidation.

Nordstrom clan aiming to boost ownership stake

August 2, 2019

Several Nordstrom family members are reportedly aiming to grab a bigger stake in the retailer even as the company's shares slip downward.

5 tips for designing a CSAT survey that delivers results

Phil Doriot, vice president of analytics and Insights at Market Force Information, explains that while every CSAT survey is different and each retailer has its…

Kodak Moments launches photo printing experience to drive retail traffic

August 1, 2019

Kodak Moments, a global provider of photo products and services to retailers, consumers and entertainment properties, has launched the M1 Order Station, a…

Rite Aid launches virtual health care kiosks

August 1, 2019

The Rite Aid Corporation is launching RediClinic Express, in partnership with InTouch Health, a telehealth company that offers healthcare providers solutions…

'Friends' retail pop-up honors show's 25th anniversary

August 1, 2019

SoHo, New York, will be home to a uniquely branded retail pop-up experience in September when Warner Bros. TV stage a "Friends" TV show-themed pop-up in…

Macy's taps tech for digital scent bars

July 31, 2019

Macy's is aiming to change how it sells fragrance and enhance the customer experience at the same time.

Kroger adds more CBD products to shelves

July 31, 2019

Kroger Co. is rolling out an expanded offering of cannabidiol items to 1,350 stores across 22 states this month.

How to improve the customer experience using strategic space planning

by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel

Tom Buiocchi, executive director at ServiceChannel, breaks down the step-by-step process for effectively improving the in-store customer experience.

5 tactics for boosting customer response rates

Leonie Brown, a senior XM scientist at Qualtrics, shares five tactics for ensuring high quality feedback data as today's successful retailers are those who…