Examining customer experience challenges in retail voice technology

Ken Sutton, CEO of Yobe, offers insight on the challenges inherent in voice shopping: the number of voice shopping enabled devices and the quality of the…

Macy's prepping 50 Backstage outlet openings

March 19, 2019

Macy's plans to open 50 of its Backstage outlets this year, inside existing stores.

Kroger ending unmanned vehicle delivery pilot

March 19, 2019

Kroger is planning to shut down a pilot grocery delivery effort featuring self-driving vehicles.

Levi Strauss taps Reflect, D3, BrightSign for flagship’s visual experience

March 19, 2019

Levi Strauss & Co. has teamed up with D3, BrightSign and Reflect for a visual experience at its flagship store in Times Square, Manhattan.

Instagram launches its own retail shopping channel

March 19, 2019

Instagram has launched a shopping service, called Checkout on Instagram, that lets shoppers buy, track and manage purchases directly within the social media…

How does an omnichannel vision increase sales turnover?

David le Douarin, co-founder and CEO of Advalo, defines what an omnichannel strategy involves and why it is necessary to deliver the right message at the right…

Frank Mayer and Associates expands self-service kiosk line

March 18, 2019

Frank Mayer and Associates Inc. has announced the latest additions to its self-service kiosk line. In addition to its original freestanding Approach floor…

Georgia Kroger stores home to vehicle renewal kiosks

March 18, 2019

Gwinnett County, Georgia, has added four more self-service vehicle renewal kiosks in Kroger stores where residents can renew tags and receive decals, bringing…

Jewelry store transforms customer experience with AR digital signage

by Bradley Cooper — Editor, Connect Media

Typically speaking, jewelry stores need to have a good hands-in experience to stand out among the crowd. One diamond chain, however, discovered a different way…

Quiktract launches mobile contract, payment app

March 15, 2019

Quiktract Inc. recently launched its mobile app on the App Store and Google Play. This app provides contracts and mobile payments for the person-to-person…

Indiana jail deploys video kiosks for visitors

March 15, 2019

The Allen County, Indiana Jail has introduced 10 kiosks equipped with video communication to allow visitors to communicate with inmates, allowing the jail to…

Beyond ‘bricks versus clicks’: Makings of a new retail model

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The traditional brick-and-mortar "prototype" model, in which a retailer builds a flagship store to be replicated in other locations, no longer works for…

US consumers set record with $870B in credit card debt

March 14, 2019

Credit card debt in the U.S. reached a record $870 billion by the end of 2018, according to a report by Bloomberg.

Mobilizing the retail customer experience requires new levels of collaboration

Jim Kander, Spectralink's director of sales, Retail Americas, explains why retailers that are eager to go mobile CX need to do more than simply deploy a mobile…

Self-serve kiosk offers another return option for retailers

March 13, 2019

Happy Returns is launching a self-service kiosk option that can handle both in-store and online retail returns.

Zytronic teams with Bandai Namco on AR 'fairy kitchen' experience

March 13, 2019

Zytronic recently partnered with Bandai Namco Amusements Inc. to craft an interactive augmented reality 'fairy kitchen' at the Hachikawa Takashimaya S.C. mall…

Family Dollar closing nearly 400 stores this year

March 13, 2019

Discount retailer Family Dollar will shutter 390 stores this year as it faces pressure from an activist investor.

Millennials not as loyal as some may think, claims report

March 13, 2019

Millennials in the U.S. and U.K. are not as loyal to retail brands as retailers may think. In fact nearly half, 45 percent, acknowledge they're less loyal to…

Sam's Club, 7-Eleven push forward with cashierless stores

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives from Sam's Club and 7-Eleven offer insight on their progress with self-checkout initiatives and how the innovative technologies are a boon for both…

How to turn an angry customer into a loyal one

Sarah Simon, senior director, customer experience consulting at Confirmit, explains that while a CX program is a valuable component of a business' long-term…