Why every retailer needs to be a watering hole organization

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains, with tons of examples, how successful retailers taking a 'watering hole' strategy to customer service and experience are winning and…

Walmart goes big with virtual reality for employee training

September 25, 2018

Walmart is distributing 17,000 virtual reality headsets as part of its training strategy as the Oculus Go gear is proving to boost store associate retention…

Halloween spend projected to hit $9B

September 25, 2018

This year consumers will spend just under what they did last year when it comes to Halloween shopping, hitting about $9 billion, according to the National…

Adults willing to trade money, data for a better customer experience

September 25, 2018

More than half, 53 percent, of U.S. adults are willing to share their personal data with a company that uses such data for personalization, according to a…

How to drive retail store traffic with personalization, loyalty strategies

Kibo SVP of Product and Strategy Jennifer Sherman explains why retailers should deliver first and foremost on the promise of buy online, pickup in-store…

Retail customers love transparency, reveals report

September 24, 2018

Retail, grocery and restaurant consumers love transparency so much it can result in a stronger brand loyalty, according to The Transparency Imperative report…

Retailers embracing AI to transform supply chain, reveals study

September 24, 2018

Retailers believe AI technology can help overcome supply chain management challenges, such as disconnected systems and poor demand forecasting.

Transforming video content analytics into retail business intelligence

Stephanie Weagle, CMO, BriefCam, explains why the use of retail video analytics plays into understanding consumer behavior. Consumer attitudes, preferences and…

Rewards beat discount when it comes to retail promotions

September 21, 2018

Retailers offering shoppers reward-based promotions to drive engagement and purchase activity will likely experience bigger marketing success and profitability…

Amazon expands Whole Foods Market delivery once again

September 21, 2018

Amazon Prime members in Charlotte, Las Vegas, Memphis, New Orleans, Phoenix, Raleigh, Seattle, Tucson, Nashville and Oklahoma City now can tap the Whole Foods…

Barnes & Noble food and drink strategy not doing well

September 21, 2018

A plan hatched two years ago to lure and engage with book lovers via food and drink isn't faring as expected for Barnes & Noble.

Should retail digital signage be interactive?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

With interactive digital signage, end users have to consider whether they can afford it, whether their software can support it and whether they actually need…

How digital queuing can save brick-and-mortar retailers

Alex Bäcker, CEO, Qless, says retail success isn't about trying to out-Amazon Amazon, but providing what Amazon and its peers cannot — face-to-face customer…

Walmart, aka Jet.com, arrives in the Bronx

September 20, 2018

Walmart's Jet.com is leasing warehouse space in the Bronx, New York after what's been a lengthy battle to establish an e-commerce footprint.

Cashierless store dealing with a few glitches

September 20, 2018

A cashierless store in San Francisco is working out a few glitches as it strives to best Amazon's Amazon Go.

Sephora, Nordstrom, Nike top young shoppers' 'love' list

September 20, 2018

When it comes to the younger shopping generation (think millennial and Gen Z) Victoria’s Secret, Sephora, Nike and Nordstrom lead the list of retailers they…

Providing timely service is essential to developing customer loyalty

John Larson, senior partner at John Larson & Company and co-author of Capturing Loyalty, explains why it's essential for retail employees to be readily…

Christie, SNA Displays deploy LED screens to downtown Los Angeles

September 19, 2018

SNA Displays recently teamed up with Christie to deploy three large LED screens to cover an eight story parking garage used by residents of the twin 35-story…

Retail sales jump in August thanks to consumer optimism

September 19, 2018

Increasing wage growth, consumer optimism and a solid labor market led to a 5 percent retail sales boost in August, compared to a year ago, and a 0.1 percent…

Smart Fridge network secures $30M in funding

September 18, 2018

Farmer's Fridge, a rapidly growing network of automated smart fridges stocked with fresh, chef-curated meals and snacks, has closed on $30 million in a round…