Amazon goes to the hub for delivery

June 22, 2018

Amazon is launching yet another product delivery option, this one called Hubs by Amazon, aimed at consumers living in apartments and homes.

ICX Summit exhibitors showcase tech innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

One of the highlights of this year's ICX Summit in Dallas was the wealth of innovation on display at the ICX Discovery Zone, where attendees received hands-on…

Survey: Young shoppers care about brand values

June 21, 2018

Young consumers care about brand values, even more than their products, according to a Euclid survey.

Convenience, voice tech driving new era of commerce

June 21, 2018

A new era of commerce is ahead thanks to Amazon and other top retailers expanding into food and medicine, and the advent and adoption of voice-controlled…

Amazon expands Prime benefit at 10 more Whole Foods locations

June 21, 2018

Amazon Prime members across 10 more states now have access to exclusive Whole Foods Market discounts and offers.

Morey's Piers upgrades digital signage

June 20, 2018

Morey's Piers, Beachfront Water Parks and Hotels, an amusement park on the Jersey Shore, recently upgraded with a digital signage network from Mvix. The park…

How to make your CRM Big Data small

Lorcan Malone, president and COO of Swiftpage, explains how retailers can find a CRM that can scale to a business’ customer data needs by following a few…

Kiosk trailblazer Panera Bread tapped as ICX Influencer of the Year

by Christopher Hall — director, ICX Association

The Interactive Customer Experience Association last week honored excellence in interactive customer experience at this year's Elevate Awards dinner party to…

Microsoft building cashierless check-out tech

June 19, 2018

Microsoft is reportedly aiming to take on Amazon when it comes to cashierless retail by developing its own platform and in talks with Walmart on the initiative.

Biggest mobile shopping gripe: ads

June 19, 2018

Today's shoppers using a mobile device are frustrated due to too many ads and retailers need to make some changes to avoid losing loyal customers.

Women more likely than men to use cash

June 18, 2018

On a worldwide basis, women typically use cash 6 percent more often than men, according to a consumer payments survey by data and analytics company GlobalData.

Study: Consumers want more payment choices at unattended terminals

June 18, 2018

Some 70 percent of consumers want unattended terminals to accept both card and cash payments and a significant number are willing to use wearable devices or…

Office Depot's Compucom debuts POP digital vending solution

June 18, 2018

CompuCom Systems Inc., a division of Office Depot Inc. and a provider of managed digital workplace services, has launched its next-generation retail…

Identifying the foundation of digital transformation in retail

Sanjay Srinivasan, chief technology architect at Vonage, explains how a software-defined WAN can play into deploying a robust customer experience.

As frictionless payments struggle consumers cling to cash

June 15, 2018

Consumer concerns about data security and privacy are hampering the move to frictionless payments, according to Lost in Transaction: Payment Trends 2018, a…

What retailers should know before delving into digital signage

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Digital signage works when it comes to increased sales, stronger customer engagement and meeting consumer needs. But it requires a strategy and objective well…

5 common customer service complaints and how to fix them

Swati Kungwani, business analyst and content manager at iTouchVision, explains why retailers need to pay attention to issues faced by customers and ensure…

Gigi's Cupcakes delivers to doorsteps across US

June 14, 2018

Gigi's Cupcakes are now available through nationwide shipping, according to a press release. 

Survey: Consumers have clear expectations of bank brands' mobile apps

June 14, 2018

A new survey from mobile app developer WillowTree has found that consumers are looking to bank brand apps for specific features and value that enhance their…

Legacy mall home to cutting-edge retail customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The Microsoft store, Fossil, Lego and Tesla offer up unique interactive customer experiences within the 53-year-old NorthPark Center mall in Dallas.