News & Media
Millennium Hotels and Resorts tap AI voice assistant to enhance guest experience
December 4, 2024
Millennium Hotels and Resorts has deployed the Aiello AI-powered voice assistant to enhance the guest experience by providing personalized, voice-activated…
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Car dealerships committing big to AI
December 4, 2024
Car dealerships are ramping up commitment to using AI in operations with 81% expecting their AI budgets to rise in 2025.
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Most retail associates concerned about loss prevention
December 3, 2024
A hefty number of retail associates, 84%, are concerned about loss prevention and the lack of technology to spot safety threats or criminal activity.
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Many retail workers not feeling safe this holiday sales season
December 3, 2024
More than half of American retail workers, 57%, are feeling unsafe as the retail industry heads into peak holiday shopping and many of more than a thousand…
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How self-service checkout solutions are transforming holiday retail
by Misty Berlin — VP of Sales and Partnerships, ACRELEC
Self-service technology is no longer a nice-to-have — it’s a must for any retailer looking to stay competitive. It’s not just about faster checkouts; it’s…
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National Retail Solutions (NRS) Launches NRS Purple: Payroll Made Easy for Small Businesses
National Retail Solutions (NRS), a leader in point-of-sale (POS) technology and credit card processing for independent retailers, is proud to announce the…
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Black Friday online sales up over 2023 retail activity
December 2, 2024
This year's U.S. Black Friday retail sales jumped 3.4% compared to 2023 and online sales growth was even more robust, growing 14.6% compared to last year.
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Cyber Monday expected to be a record-setting sales day
December 2, 2024
Consumers are projected to spend $13.2 billion on Cyber Monday, a 6.1% jump year over year compared to 2023 with $750 million more than last year.
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Delivering on holiday shipping expectations: How to win over millennials, Gen Z
by Dan Spitale — Vice President, UPS Capital
As the holiday shopping season kicks off, retailers must understand the unique preferences of millennials and Gen Z to capture their business. Both generations…
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Holiday surge: 3 reasons why maps bills might double for retailers
Retailers can expect nearly a 20% increase in online traffic during the holiday season. While increases like this can lead to more revenue, financial gains can…
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Batteries Plus surpasses milestones in franchise, commercial growth
November 27, 2024
Batteries Plus achieved a 23.7% year-over-year increase in total systemwide commercial sales for October and franchise commercial sales grew by 24.4%, setting…
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by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., talks with…
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How are returns management trends impacting customer experience?
by Rich Pirrotta — Executive Vice President, Americas, ReBound
Shifting customer expectations have played a major role in reshaping returns management. Online shoppers expect convenient, hassle-free return options and…
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Kohl’s chief leaving, Michael’s CEO taking role
November 27, 2024
Kohl's CEO Tom Kingsbury will step down from his role come Jan. 15, 2025 and Ashley Buchanan, currently Michael's CEO, will take his place.
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Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…
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Fashion retailer Goddiva unveils AI-powered digital dressing room
November 26, 2024
Goddiva, a fashion retailer, has teamed with Zyler, an AI-powered virtual try-on technology provider, to launch an AI-driven digital dressing room.
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Navigating the evolving retail landscape: Meeting consumer expectations
by Jason Ten-Pow — CEO, OnrCX - BespokeCX - OnResearch
To remain competitive, retailers must provide a smooth omnichannel experience, allowing customers to transition effortlessly between websites, apps, and…
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Self-Service Innovation Summit executive panel to share future predictions, strategy insights
by Daniel Brown — Editor, Networld Media Group
This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…
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Bealls taps Legion Technologies to boost retail employee experience
November 25, 2024
Bealls Inc. is deploying Legion Technologies' AI-driven platform to modernize the retail store associate experience and optimize its labor operations.
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Gen Z leading the pay later movement
November 25, 2024
Gen Z is the leading cohort to prioritize using pay later options when it comes to personal purchases, entertainment and dining out this holiday season and 35…
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