JustFab, Sephora, Walmart tops in customer experience personalization

November 8, 2017

When it comes to personalizing the customer experience, Walmart, JustFab and Sephora are doing the best job, according to the first annual Retail…

Consumers love retailers with multiple channels, reveals survey

November 8, 2017

The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior.

Retail brands not hitting the mark when it comes to chatbot experience

November 8, 2017

While a good number of consumers, 72 percent, say online chat interaction makes for a more loyal customer and nearly a third will use chatbots, the experience…

City Gear drives mobile experience forward with new app, platform

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Footwear and apparel retailer deploys a dedicated mobile app and a commerce platform to enhance the smartphone user's shopping experience.

Robust holiday season spike ahead, reveals survey

November 7, 2017

Consumers in the U.S. are likely already holiday shopping, and holiday season spend is predicted to grow 6 percent this year, according to a JLL Retail survey.

Retail jobs on decline after big weather events

November 7, 2017

The retail industry lost 18,000 jobs in October, according to the National Retail Federation, and while it's hard to pinpoint specific reasons, extreme weather…

Staffless. Cashless. Gapless. Is this the future of shopping?

by Christopher Hall — director, ICX Association

ICXA Managing Director Christopher Hall muses about customer experiences that are cashless, staffless and have no gaps in covering customers everywhere they go.

CVS Health expands medication disposal kiosks

November 6, 2017

CVS Health has expanded its medication disposal program to include locations inside CVS Pharmacy stores. The safe medication disposal kiosks inside 750 CVS…

Overhead door company installs DynaTouch HR Express kiosks

November 6, 2017

CHI Overhead Doors of Arthur, Illinois, has installed five DynaTouch HR Express kiosks throughout its 1-million-square-foot facility. The kiosks streamline the…

UK customer experience is getting weak, claims study

November 6, 2017

Retail brands in the U.K. aren't meeting growing consumer expectations and are struggling to deal with consumer queries, reveals an Eptica study.

The new face of disruption: Retail in the digital age

David Rosen, digital transformation technologist and strategist,TIBCO Software, shares how industry leaders, like Amazon, are laser focused on innovating the…

Daktronics deliver LED banner to New York shopping center

November 3, 2017

Destiny USA, a shopping mall in Syracuse, New York, recently deployed a double-sided digital LED banner with a built in sound system. Daktronics designed the…

Cox Communications improves corporate communication with LED displays

November 3, 2017

Cox Communications, a cable television provider, has renovated its Atlanta headquarters with LED displays from NanoLumens. The company deployed six Engage…

Why is everyone so freaked out about automated customer service?

Nick Francis, CEO of Help Scout, shares how automation, if done well, can lead to higher customer satisfaction and a better experience. Instant gratification…

Saudi Arabia entertainment network installs kiosk in mall

November 2, 2017

OSN, Saudi Arabia's leading entertainment network, has installed a new digital consumer experience at Dhahran Mall in Saudi Arabia to serve customers with…

Real estate developer modernizes directories with digital signage

November 2, 2017

The Berger Organization, a real estate development company based in New Jersey, has replaced its static directories with digital signage from Gallery Digital…

Rental agency now offers LED panels

November 2, 2017

Bluewater, an experiential marketing agency, is now offering 950 Absen M2.9 Indoor LED panels for rent, bringing its total inventory of panels to more than…

Beem me up, Australia: Bank JV launches mobile P2P app

November 2, 2017

The Commonwealth Bank, Westpac, and National Australia Bank have come together to launch a mobile payment app that will enable instant payments for all…

Don't be overwhelmed by omnichannel: A practical guide to implementation

Michael Ringman, CIO, Telus International, explains why omnichannel customer service isn't just about who has the longest list of 'contact us' options…

Study: Online holiday spend will beat in-store spend this year

November 1, 2017

For the first time ever, online holiday shopping spend will beat in-store retail spend, according to a new Deloitte study.