Macy's, Wal-Mart chiefs: Customer experience is all about people

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

People are the secret to retail success and creating a customer experience for the 21st century means retail industry must transform its approach to lure new…

SlabbKiosks starts the year with a bang by acquiring Phoenix Kiosk and RedDotNet

Las Vegas, February 3, 2017 – SlabbKiosks, one of the leading manufacturers in the kiosk industry has acquired both Phoenix Kiosk and RedDotNet for an…

Gap ousts Banana Republic top leader

February 3, 2017

Andi Owen, who had been serving as president of Banana Republic, will leave the role at the end of February, according to a CNBC report.

Toys R Us hires on new marketing chief

February 3, 2017

Carla Hasson is the new global chief marketing officer for Toys R Us, according to a NJ Biz report.

Star Micronics, Elo and E-Nabler debut integrated mPOS solution

February 3, 2017

Star Micronics, a POS printer solution provider, along with Elo and eNabler Corp., have jointly created a certified fully integrated mPOS solution.

What Target's mobile payments plan says about today's retail trends

by Will Hernandez — Editor, NetWorld Media Group

CVS, Kohl's and Wal-Mart all added payments features to their mobile apps in 2016. Target now reportedly will do the same.

MaxMedia EVP named to DSF Board

February 2, 2017

MaxMedia's EVP of customer experience, Laura-Davis Taylor, has been named to the Digital Signage Federation's board of directors.

Thirdshelf tags Star Cloud Services in partnership

February 2, 2017

Loyalty marketing provider Thirdshelf is partnering with Star Cloud Services to let Star printer users connect transactional data to Thirdshelf's cloud for…

Retail was all about promotions in 2016, reveals study

February 1, 2017

Nearly half, 44 percent, of orders in 2016 were sold on a promotion and 67 percent were sold on a markdown, according to new data from the DynamicAction Retail…

Teen retailer Wet Seal shutting all stores

February 1, 2017

Wet Seal is closing all its stores after efforts to find a buyer and new capital failed, according to a Market Watch report.

Amazon Go's impact on payments, self-checkout

The Amazon Go store has no cash register or payment kiosk. Instead, shoppers scan themselves into the store using the free Amazon Go app, shop as normal…

Dirty Lemon taps text as direct sales channel

January 31, 2017

A wellness beverage retailer is selling product direct to consumers via text messaging — a channel it claims also makes for a personal retailer-consumer…

Target promotes marketing leader to EVP, CMO

January 31, 2017

Rick Gomez is now executive VP and CMO for Target and will oversee brand positioning and integration of all marketing programs.

Ex-Lane Bryant chief now CEO at HoneyBaked Ham

January 30, 2017

The former CEO of Lane Bryant wasn’t out of work long and has taken a new CEO role at HoneyBaked Ham one week after leaving the women's apparel brand.

Bob Mariano named to InContext board of directors

January 30, 2017

Bob Mariano, founder of the Mariano's grocery chain, is now a member of the board of directors for InContext, a virtual reality solution provider.

7 under-the-radar retail trends for 2017

by Bryan Pearson — President, LoyaltyOne

Will men and artificial intelligence define retail in 2017? Possibly. Considering the activities in retail today, several experts shared what unexpected trends…

Harnessing mobility in retail: 5 challenges to overcome

Retailers have a number of digital sales channels and a plethora of mobile marketing technologies to choose from. That said, when building a mobile marketing…

3 Ways to Optimize Labor Efficiencies and Cut Costs

Operators are facing high turnover rates and new regulatory pressures, making the task of managing labor costs increasingly more difficult. There are steps…

HP debuts new tools to help retailers boost customer experience

January 26, 2017

HP is debuting its HP Elite x3 Mobile Retail Solution and the HP MX12 Retail Solution, both aimed at helping retailers improve the customer experience and…

Neiman Marcus launches voice-controlled wearables for better communication

January 26, 2017

Neiman Marcus Last Call Stores are deploying voice-controlled wearables to help spur better communication within its luxury fashion retail operation.