When change is in store: How Starbucks, Stouffer's and others manage transformation

by Bryan Pearson — President, LoyaltyOne

The old chestnut goes that the only constant is change, but in retail this is not true. The other constant is the risk of failure, and knowing how and when to…

Lowe's Mexico taps Upstream Commerce as partner

October 4, 2016

Lowe's Mexico is working with Upstream Commerce Retail Intelligence to drive better analytics and price optimization strategy across its product line.

TCreative opens central Florida office for client services

October 4, 2016

As part of its business expansion strategy TCreative has opened a central Florida location to help serve its customer base. The advertising agency, which works…

Umpqua Bank reimagines the customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained how his bank integrates itself into the surrounding community.

Free Webinar: How retailers can discover the key to seamless cross-channel

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Boosting customer loyalty and brand advocacy takes strategy, resources and commitment as the quest to get a single view of the customer across multiple…

Confirmit enjoying expanding customer success, revenue boost

October 3, 2016

The first half of the year went well for Confirmit with new customers doubling, compared to a year ago, and current customers reporting expanding success…

Mobile Marketing Association expands in Europe

October 3, 2016

The Mobile Marketing Association is launching a new chapter in Germany, which represents the fifth biggest global mobile ad spend market and second largest in…

Temkin, Employee Engagement Awards team up on experience initiatives

October 3, 2016

In a quest to help and inspire retailers to enhance performance, the Employee Engagement Awards and Temkin Group are forming a collaborative partnership…

Tips, insight on how to boost customer interaction

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Chris Poelma, president and general manager of NCR Small Business, offers up insight and tips on improving customer interaction in the retail environment.

Report: Brands not doing well at understanding the customer

September 29, 2016

Despite big gains in technology across IT, marketing and customer relationship teams, some of the biggest brands are not doing a good job of understanding the…

Consumers are big in love with convenience retailers

September 28, 2016

The top growing retail vertical is the convenience store, with in-store sales jumping 6 percent in 2015.

Nordstrom shuffles leadership to drive mobile, ecommerce strategies

September 28, 2016

In a quest to shore up mobile and ecommerce initiatives Nordstrom is making some changes in its executive leadership.

EMV 1 year later: Navigating through the process

The U.S. EMV liability shift will "celebrate" its one-year anniversary on Oct. 1, yet roughly 60 percent of U.S. merchants still cannot accept EMV.

Maximize Fresh Product Presentation with Divided Step Organizer

Maximize fresh product presentation with the versatile Shelf Organizer With Step from FFR Merchandising.

LaCie debuts new high-tech products via in-line displays in retail

September 27, 2016

LaCie, a storage solutions vendor, is expanding its product line and tapping in-store displays designed by Frank Mayer and Associates to showcase wares in…

Estimote debuts Mirror for personalized video content

September 27, 2016

Estimote's Mirror allows any video screen to serve tailored content to viewers, based on their proximity and preferences. The vendor's beacon technology…

Examining the 5 retail senses

What happens when we go beyond the basic human senses and tap into a consumer's retail senses? Retail senses encompass the five basic areas: presentation…

Dick's Sporting Goods enjoys robust stock increase

September 26, 2016

The stock price for Dick's Sporting Goods is up more than 70 percent this year, and trading at a record-breaking high figure.

Halloween spending likely to be record-setting this year

September 26, 2016

A new report predicts shoppers will be shopping heavily for Halloween goodies and decorations, with spend expected to hit $8.4 billion.

4 ways mobile can boost the bottom line

James Robins, CMO at Canvas, offers up four ways mobile technology can help retailers improve the bottom line, and make for happier customers and a happier…