Burberry delivers an artistic customer experience

June 27, 2016

Shoppers visiting Burberry's London Regent Street store this month enjoyed a personal experience in purchasing pieces from its latest collection.

Macy's CEO to leave role early in 2017

June 27, 2016

After 14 years at the helm, Macy's CEO Terry Lundgren will step down at the start of 2017 and hand the baton to current President Jeff Gennette.

7 reasons why traditional retailers are struggling

by Chris Petersen — Owner, IMS

Traditional retailers' legacy of store success is their biggest challenge.

Report: Millennials love mobile banking

June 27, 2016

Here's perception clashing with reality: Only 17 percent of adults think they spend too much time on their mobile phone, but 56 percent think others are guilty…

NRF asks U.S. House to put OT regulation on pause

by S.A. Whitehead — Food Editor, Net World Media Group

The House Small Business Committee this week got an earful from the National Retail Federation on the Federal overtime regulations set to become effective Dec.

Study: Brand loyalty not such a biggie for millennials

June 24, 2016

Retailers will need to do some serious marketing and brand shifting going forward given the biggest consumer base, those millennials, aren't as loyal or brand…

App promises a more Virgin-like customer experience

June 24, 2016

Virgin is collaborating with DMI on Virgin Red, a member reward app that promises to give users a life "more Virgin."

Amazon opens yet another brick-and-mortar bookstore

June 24, 2016

Portland, Oregon is the latest home for a brick-and-mortar Amazon bookstore.

Check out highlights from ICX Summit in Dallas

The 2016 Interactive Customer Experience Summit featured almost three days of education, networking and tours.

Silicon Valley software engineer tapped as Ubiquity CTO

June 23, 2016

The new CTO at Ubiquity is Jonathan Kalbfeld.

July 4 not just big for firecrackers and BBQs

June 23, 2016

Total spending on the annual patriotic U.S. holiday, July 4, will be a bit higher this year, hitting about $6.8 billion.

When is a handbag also a radio? When Dolce & Gabbana build one

June 23, 2016

For those tired of touting around a tiny digital music player, Dolce & Gabbana has the perfect solution: a handbag that also serves as a full-fledged boom…

US Bank taps former Best Buy exec to lead omnichannel-experience team

June 22, 2016

U.S. Bank has hired Beau Gray to lead its omnichannel-experience team. Gray, who has over 15 years of background in retail customer experience, most recently…

Reinventing the customer experience

The future of retail: It’s all about the experience. HP enables retailers and hospitality operators with the tools they need to empower their employees with…

Presented by HP Inc.

BlueSnap sees 115% growth in mobile checkout since European launch

June 22, 2016

BlueSnap, an e-commerce services provider, today announced that it has seen a 115-percent increase in mobile checkout transactions since launching its services…

Add dimension to display cases with new adjustable non-skid pedestal

Add dimension and visual interest to display cases with the new Adjustable Non-Skid Pedestal from FFR Merchandising.

Merchants chase Uber for a better mobile customer experience

by Will Hernandez — Editor, NetWorld Media Group

It's no surprise the ride-sharing service comes up a lot during discussions about personalization and customer interaction. That was a topic of conversation…

Author Gary Magenta debuts customer loyalty tome

June 22, 2016

The book,"720 Haircuts- Creating Customer Loyalty That Lasts A Lifetime," is the true story of a man who drove a 100-mile roundtrip for a haircut at the same…

Confirmit partners with Affectiva to transform interactive customer experience

June 21, 2016

Confirmit, a London-based company, is partnering with Affectiva, to implement technology that allow for evaluations of participants' role of emotions in…

So long Siri ... Hello Alexa ... Goodbye privacy?

by Chris Petersen — Owner, IMS

It seems our lives are now filled with sexy sounding digital assistants all competing to serve us. The allure of the new digital assistants is that they are…