JCPenney puts greeters in place in pilot customer service move

October 18, 2016

Taking a page from Wal-Mart's customer service playbook, JC Penney is reportedly placing greeters at store entrances.

Midwest C-store chain taps loyalty platform to boost customer relations

October 17, 2016

Break Time, a convenience store chain in Missouri and Arkansas, is launching a new Paytronix-powered MyTime Rewards program to boost its brand and customer…

SlabbKiosks announces another addition to its team

Las Vegas, October 17, 2016 – SlabbKiosks has announced yet another addition to its team. Ron Graves will assume the role of Account Manager as part of the…

Scheels deploys point-of-service tool

October 14, 2016

Regional sporting goods retailer, Scheels, is using an Oracle point-of-service tool to enhance customer store experience.

Shopping via virtual reality is Alibaba’s latest payment focus

October 14, 2016

In a quest to capitalize on the emerging virtual reality wave, mega-retailer Alibaba is developing a new payment system that promises to let consumers buy with…

Holiday should be a jolly one for retailers, predicts study

October 14, 2016

Higher wages are being cited as the top reason consumers will be spending more during the upcoming holiday season.

3 steps for reinventing customer service with social support

HP Director Kriti Kapoor explains how social media is rapidly becoming the main conduit for customer care and support and why, if your company hasn't moved in…

Colleagues pay homage to editor James Bickers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

James Bickers, founding editor of Digital Signage Today and Retail Customer Experience, is remembered as creative, passionate, enthusiastic, talented, but…

Amazon eyes going the convenience store route

October 13, 2016

While it’s already driving an online grocery initiative ahead, Amazon now wants to reach consumers who stop at the local convenience store and planning to…

Crate and Barrel tapping technology to drive customer experience forward

October 12, 2016

Crate and Barrel is deploying a software-as-a-service tool to boost customer experience across the digital customer landscape in an effort to make consumers…

Wendy Jones heading up eBay’s global customer service

October 12, 2016

The online bidding platform eBay is promoting a 13-year company veteran to head up its global customer service operations.

Cisco talks virtual reality and customer experience in retail

Cisco's Shaun Kirby, CTO, Rapid Prototyping, talks augmented reality and virtual reality and the tremendous consumer uptake.

Cases Look Fully Stocked Using Less Product with New Filler Cube

Achieve a full look in cases using less product with the Aluminum Filler Cube from FFR Merchandising.

Study: Mobile shopping and purchasing have become the norm worldwide

October 11, 2016

Mobile shopping and purchasing have become the norm across the globe as 75 percent of smartphone and tablet users said they have purchased a product or service…

3 tips to avoid being ‘spooked’ by holiday shopping

How can retailers ensure continued success well into (and beyond) the holiday shopping season? The answer: Mobile.

Kohl's Pay is here

October 10, 2016

And here comes another Pay.

Staples adds Apple Pay to mobile site

October 10, 2016

Staples has announced the availability of Apple Pay on its mobile website, m.staples.com, according to a company press release.

Sionic Mobile provides OnStar subscribers instant, exclusive savings

October 10, 2016

Sionic Mobile's Merchant Marketplace, featuring 100,000-plus retail and restaurant locations, is now part of the OnStar AtYourService marketplace inside…

FIS launches real-time loyalty redemption at BP

October 10, 2016

FIS Premium Payback, a real-time, point-of-sale redemption service from FIS, is rolling out nationwide following a successful pilot program with BP, one of the…

Avionos hires David Cook to drive business expansion

October 7, 2016

Digital services provider, Avionos, has hired David Cook as client executive, focused on its expansion plans for next year.