Online commerce not as sustainable as retail locations, claims new study

March 23, 2016

The study factors in data that 33 percent of products bought online are returned compared to the in-store return rate of 7 percent.

Sherwin-Williams buys rival for $9.3B cash

March 22, 2016

The deal, according to a Fox Business report, has an enterprise value of about $11.3 billion with Sherwin-Williams paying $113 a share.

A beautiful find: How 2 grocers stock relevance through sustainability

by Bryan Pearson — President, LoyaltyOne

The issue of sustainability in the supermarket aisle is no longer a question. It is the answer to retaining relevance among earth-conscious consumers.

Facebook, email top customer service channels in U.K.

March 21, 2016

A new study regarding retail customer service response reveals Facebook and email are besting Twitter in the U.K. when it comes to providing consumers with…

Shoe retailer earnings bested projections in most areas

March 21, 2016

DSW's Q4 results were mostly positive despite a big dip in net income.

Benefits of a technology billfold: Why the mobile wallet is here to stay

by Art Julian — CEO, Cbs inc

There will be more than 200 million mobile-wallet users across the U.S. by the end of 2016.

Frozen food brand changes up name, store signage, design

March 18, 2016

Canada's M&M Meat Shops is now M&M Food Market as the frozen food brand is making big strides to reinvent its brand.

Fashion retailer settles FTC charge over fuzzy marketing, ad activity

March 18, 2016

Six months after issuing guidelines regarding proper native advertising a federal agency is settling its first case with a well-known retailer accused of an…

Ingenico Group taps veteran leader for director role

March 18, 2016

Suzan Denoncourt is the new managing director for Canadian operations at Ingenico Group.

Increasing sales make for a pretty Q4 for Ulta

March 18, 2016

Consumers didn't pull back on buying up beauty items at the end of 2015.

SXSW Spotlight: The conflict between digital democratization and luxury brands

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

What's the definition of luxury? That's one of the questions brands are facing as the evolving digital landscape shifts yet again.

Why communication plays an essential role in BPM

by Daphne Lefran — Content Strategist, The Marketign Zen

Businesses struggling to establish solid lines of communication for collaboration will also most likely struggle when implementing business process management…

Consumer spend moderate in February but outlook is bright

March 16, 2016

Consumers didn’t spend crazy in February, but going forward they are likely to loosen the purse strings.

Whole Foods' ambitious delivery service in play

March 16, 2016

Whole Foods hopes to double stores offering Instacart delivery service.

Shocker: Some consumers prefer shopping to sex

March 16, 2016

A survey reveals 14 percent of American consumers would rather shop than have sex.

Olympic gold medalist is Hershey’s new brand ambassador

March 15, 2016

Olympic gold medalist gymnast Shannon Miller is serving as Hershey’s brand ambassador during the Rio 2016 Olympic games.

Green Beacon taps CRM guru for customer experience role

March 15, 2016

Michael Hammons, a customer relationship and experience management expert, is taking on a newly created role at Green Beacon.

Don’t miss: Free webinar offers holiday sales season tips, advice, strategy insight

March 15, 2016

A free one-hour webinar offers valuable insight on optimizing on the biggest retail sales season of the year.

Retail Customer Experience releases 2016 Top 100 Report

Retail Customer Experience's 2016 Top 100 report highlights top online, brick-and-mortar and omnichannel players and insight on their strategies and…

4 secrets of customer loyalty from successful retailers

Think about the large retailers who are struggling: Sears, JC Penney, Aeropostale and many others. But it's not the merchandise, locations or prices prompting…