Wal-Mart bests expectations on quarterly earnings

November 19, 2015

Financial results arrive as retailers put finishing touches on holiday sales strategies.

Start-up targets Amazon with pricing service benefitting retailers, consumers

November 19, 2015

Price service aims to connect local retailers with Amazon Prime members who want the cheapest price while supporting nearby stores.

Food, beverage, grocery lead charge in fostering inclusive workplaces

November 19, 2015

When it comes to inclusive benefits and protections supporting workplace equality for the lesbian, gay, bisexual, and transgender workforce, the food, beverage…

4 questions retailers must answer to drive the ultimate customer experience

Retailers face an increasingly competitive marketplace, buffeted continually by the need to evolve and adopt the newest technologies introduced to the market.

Retail infusion taking flight at SFO airport concourse

November 17, 2015

The customer experience will be very different for airport travelers taking flight from United Airlines T3 concourse thanks to more dining, retail and…

Consumer spend slowdown ahead? October sales indicate it may be coming

November 17, 2015

Yet reports indicate consumers are confident and have more disposable income so November could be a much different scenario compared to October.

Urban Outfitters moves into food service with Pizzeria Vetri acquisition

November 17, 2015

Consumer demand for casual dining a big reason for retailer's move into pizza market.

Marriott buying Starwood hotel chain for $12.2B

November 16, 2015

Merger of two powerhouse brands will be beneficial for consumers, operators and shareholders, according to Marriott chief.

Consumer discount expectation, shopping focus are hitting retail bottom line hard

November 16, 2015

Consumers have money to spend but they're looking for big items and they're expecting big discounts, and neither scenario bodes well for most retail store…

3 cases illustrating how Amazon outclasses its competitors

by Chris Petersen — Owner, IMS

Amazon continues to soar by innovating in ways other can't imagine.

Seeking youth, Macy's flagship gets a $400M face-lift. But what of loyalty?

by Bryan Pearson — President, LoyaltyOne

Youth comes but once, but if you are a retailer, it comes continuously. As Macy's continues its three-year strategy to appeal to teen shoppers, a flagship…

Email beats out social network tools in consumer communications

Retailers are more responsive and quicker to answer consumer inquiries via email and the varying degrees of communication response time reflects a big chasm…

Digital redesign debuts at Primark store in Madrid

November 13, 2015

Squire, a U.K.-based creative content studio, and Dalziel & Pow, an independent agency that represents brands worldwide, recently announced that they partnered…

Amazon Prime delivering food from LA restaurants

November 13, 2015

LA-based restaurants either have a new partner or new competitor now that Amazon.com has expanded Prime Now, the company's one-hour delivery service, to…

REI, sales and cold turkey: How some brands live the mission, and some miss it

by Bryan Pearson — President, LoyaltyOne

REI’s daring decision to close its doors on Black Friday represents the latest effort in the broadening movement of conscientious consumerism. The hitch for…

Robot aims to help retailers keep a tally on product, inventory

November 12, 2015

Robotic system can help track inventory, avoid out-of-stock scenarios and product price tag validation.

Amazon expands retail sales landscape for Echo device

November 12, 2015

Amazon pushes Alexa and Echo onto brick-and-mortar retail shelves.

Target holiday sweater message not a jolly one for some shoppers

November 12, 2015

Target not pulling sweater off rack despite some negative shopper feedback.

Walmart going full steam on Black Friday discounts starting on Thanksgiving

November 12, 2015

Walmart adjusts holiday sales strategy in light of changing consumer shopping behavior.

China’s big online shopping day a big revenue success

November 11, 2015

The annual online Chinese shopping day beats out any other global holiday shopping season.