Canadian hospital rolls out self-registration kiosks

May 26, 2015

Canada-based Health Sciences North is rolling out self-registration kiosks, developed by Slabb Inc, in one hospital in Sudbury, Canada, to improve patient…

Research identifies 'Brand Mavens' transforming retail

May 26, 2015

Research from CashStar and Texas A&M Center for Retail Studies reveals that brand mavens have enormous purchasing power.

New platform released in hopes of linking in-store, online shopping

May 26, 2015

Store-Sync is designed to drive e-commerce and in-store sales by providing a seamless experience for shoppers who use both digital and traditional channels.

Amazon Prime Now adds one-hour delivery from local stores

May 26, 2015

Starting in Manhattan, Amazon Prime Now will deliver groceries and more from D’Agostino, Gourmet Garage and Billy’s Bakery.

Discovering the best tactics for your retail kiosk

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Finding the correct space for your retail kiosk can be a challenge. This means you have to become skilled at finding ways to make your kiosk stand out.

Understand the Voice of Your Customers in More Languages, and More Ways

InMoment, a customer experience optimisation platform, today announced new enhancements to the company’s Experience Hub™ that will significantly expand…

Uber, Nordstrom, Macy's take arms, and Armanis

by Bryan Pearson — President, LoyaltyOne

Living mannequins have their place, but few events translate to pure retail progress like a pair of Louboutins arriving by Uber, writes RCE blogger Bryan…

Creepy or Cool: Study reveals how consumers react to digital personalization

May 22, 2015

Study of over 1,000 U.S. consumers finds that "cool" features help shoppers discover relevant products, information; "creepy" ones identify, target, track.

American Eagle Outfitters reports strong Q1

May 22, 2015

American Eagle Outfitters this week reported EPS of $0.15 for Q1..

RGCA forecasts big gift card sales this summer

May 22, 2015

Retail Gift Card Association bi-annual shopper survey reveals shoppers' preferences for giving, receiving, redeeming and exchanging gift cards.

Make it a Single Line Queue

Your goal is to design a queue that will cut wait times and increase customer satisfaction. Often the choice is between a single line queue and a multiple line…

Qtrac iQ® Intelligent Queue Management

Intelligent queue management is your answer to a more productive queue and a better customer experience. In this short video we show how Qtrac iQ from Lavi…

Target to add RFID tag technology

May 21, 2015

Target will begin its RFID rollout in a small number of stores late this year.

Vesta releases solution to 'prevent online, mobile fraud'

May 21, 2015

Built to combat the rising trend of fraud in e-commerce, vGuaranteed is a "revenue-generating payment solution for digital goods, services and subscriptions."

DICK'S Sporting Goods named 'Shipper Partner of the Year'

May 21, 2015

Manhattan Associates announced this week that DICK'S Sporting Goods has been voted recipient of the annual "Shipper Partner of the Year" award.

Can IPS enhance the shopping experience?

by Josh Fischer — Editor, NetWorld

Retail Customer Experience sat down with Christian Lundquist, CEO of SenionLab, to explain IPS and how it might help retailers.

Lavi Industries Launches Queue Builder Web App and Expands Resources for In-Queue Merchandising

Lavi Industries launched the NeXtrac Queue Builder web application and a spotlight page filled with resources to improve in-queue merchandising strategies.

Lavi Industries Strengthens its Queue Management Portfolio with New Acquisition

Lavi Industries, through its German partner Via Guide Gmbh, acquires 50% share in Austrian technology company Qmetrix.

Is your promotional process a positive customer experience?

A robust promotional strategy has become an integral element of nearly every organization’s marketing mix. However, promotions without the right structure…

Study: Retailers struggling with omnichannel shopping

May 20, 2015

CFI Group reported that the average shopping experience is no longer either in-store or online; it's an interwoven process, and shoppers are finding flaws.