Hey IKEA, this isn't sexist at all! Just kidding, it totally is.

by James Bickers — Editor, Networld Alliance

Had to double-check that I wasn't reading a story from The Onion at first, but no, I was on Adweek: An Australian IKEA location is testing Mänland, complete…

CustomInk fuels revenue growth by putting uncensored customer reviews on their home page

by Jeanne Bliss — Founder, CustomerBliss

In this era of social media, companies who embrace customer feedback and "believe" the words of their customers earn the right to growth. They realize that…

Lessons learned from Apple: Great customer experiences learn continuously

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Any brand that becomes good does so, in part, because it knows how to learn. Any brand that becomes great has developed the ability to keep on learning. Apple…

Sales skills: Training (nurture) or personality (nature)?

by Peggy Carlaw — VP, Impact Learning Systems

The age-old debate — nature versus nurture — is a common theme that pops up for managers who are seeking the right sales candidates. It's an important…

Walls + Forms introduces exterior retail merchandising units

September 20, 2011

Walls + Forms, Inc., a provider of wall systems, displays and signage has introduced exterior retail merchandising units (RMUs). These new standard concessions…

One-third of consumers say they will spend more online than in-store this holiday season

September 20, 2011

ThreatMetrix, a provider of cloud-based fraud prevention solutions that do not require personally identifiable information (PII), today announced results of a…

Holiday 2011: Study predicts more retail sales, fewer in-store shoppers

September 20, 2011

Despite the struggling economy and high unemployment rates, consumers plan to stuff their holiday stockings a little fuller this year.

Quidsi launches new online toy destination YoYo.com

September 20, 2011

Quidsi, Inc., parent company to Diapers.com, Soap.com, BeautyBar.com and Wag.com, has announced the launch of its online toy store, YoYo.com. According to the…

iQmetrix, Planar Systems partner on solution for mobile retailers

September 20, 2011

iQmetrix, a provider of retail management software for the North American wireless industry and Planar Systems, provider of specialty display technology, have…

Angry Birds crashing into Starbucks?

September 20, 2011

If you're one of the 350 million people that have purchased and played the game "Angry Birds," you may soon be incentivized to make a trip to Starbucks to play…

Saying goodbye to Borders … on Facebook

An analysis of the late bookseller's social media stats provides some interesting insights.

Google+ is now open to all - what that means for retailers

Video chats will inform retailers about the emotional side of the buying experience.

Opinion: Service providers should opt for self-serve bill payment

September 20, 2011

A growing number of utility, wireless and other service providers have identified self-serve bill payment kiosks as an innovative solution to improve…

Make smart merchandising choices to avoid discounting

by Bob Phibbs — CEO, The Retail Doctor

Retailers are trying to keep up with the price-cutting frenzy of competitors, extreme couponers and daily deal sites.

Sofia Vergara for Kmart

by Jim Joseph — President, Lippe Taylor

Sunday night was The Emmy Awards, and although she didn't win the award for which she was nominated, the big winner was Sofia Vergara.

Retail readies for advent of tight pockets at Christmas

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

It's not a fashion statement, but an economic one. According to a survey commissioned by the London-based global news agency Reuters, American shoppers will…

Why dynamic pricing is a trap you must avoid

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Last week we discussed the airline industry's use of dynamic pricing and its impact on us, as consumers. Two other well known organizations, Ticketmaster and…

Customer satisfaction with personal computers, appliances and electronics hits a wall

September 19, 2011

Customer satisfaction across three durable goods industries stalls in 2011, with the majority of companies staying almost exactly where they were in 2010…

Three reasons you should not sell your products through Amazon

Merchants who sell their products through Amazon complain that it's very hard to kick the habit.

Local.com releases local rich-media ad platform

September 19, 2011

Local.com Corp., an online local media company, has released what it claims is the industry's first rich-media ad platform to incorporate dynamic, in-store…