Retail Customer Experience publishes best practices guide for multichannel integration

August 31, 2011

Retail Customer Experience has announced the publication of "Best Practices: Multichannel Integration," a new 25-page report.

What retailers can learn from Hurricane Irene

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

Flashlights, first aid supplies, and batteries were must-haves for people in Hurricane Irene's path. But Pop-Tarts were high on the list of items people were…

Jewel-Osco’s new strategy: Good business or sheer folly?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In a May 3, 2011 Chicago Tribune article Wallin Wong reported that Jewel-Osco "...is continuing to cut prices while tailoring its stores for individual…

Top 100: 11. Groupon

Groupon delivers everything the dot-com boom once promised: huge sales and easy profits at minimal startup cost generating monster buzz. The company was…

Top 100: 10. UGC, product reviews

Jumping from No. 31 on the 2010 list of Top 100 Retail Movers & Shakers, consumers are increasingly turning to each other for product or service…

U.K. supermarket putting iPad docks on shopping carts

August 30, 2011

Broadcaster Sky is trying to make its content even more ubiquitous in the U.K. through a partnership with Sainsburys. According to a report in the Telegraph…

WorkflowOne unveils marketing suite for retail

August 30, 2011

WorkflowOne, a provider of print management, marketing and distribution services, has announced "Venue," a software solution that allows retail chains to…

Shopko e-commerce now more interactive

August 30, 2011

Shopko has announced an upgrade to its online shopping system; consumers visiting Shopko's website can now browse an engaging digital version of the current…

Portuguese retailer implements mobile self-scanning

August 29, 2011

Portugal's largest food retailer, Sonae, is deploying Wincor Nixdorf's mobile self-scanning solution, TPiSHOP. Following a successful pilot installation, the…

Top 100: 12. In-store Web access

Following in the footsteps of Best Buy, Borders and CompUSA, retailers are offering customers in-store Web access through self-service kiosks and workstations.

Why The Fresh Market is more fresh than Whole Foods

by Annamaria Turano — Executive Director, MCAworks

Founded in 1982, The Fresh Market, Inc. is a specialty grocery retailer focused on providing high-quality products in a unique and inviting atmosphere with a…

CVS taking heat for length of store receipts

Coupons and special offers are stretching the length of the average receipt - and customers don't like it.

MC Sports selects JDA allocation tech

August 28, 2011

JDA Software Group, Inc. has announced that MC Sports, a privately held sporting goods chain with more than 70 stores in seven states throughout the Midwest…

Sears crafts social media for social good

by Lisa Biank Fasig — Director, JZMcBride and Associates

A lot of companies jump on the social media train because it's there, it's new and everybody's talking about it. In other words, they're afraid they might miss…

Pretty Green adds virtual fitting room Fits.me

August 25, 2011

Pretty Green, the British clothing label founded and designed by Liam Gallagher, is launching the Fits.me Virtual Fitting Room tool on its e-commerce website.

Study: Self-checkout is the favorite retail tech among customers

August 25, 2011

Empathica Inc., a provider of Customer Experience Management (CEM) solutions, has announced the results of its 2011 Consumer Insights Panel survey of more than…

Whole Foods Wellness Club focuses on consumer education

What does $739 get you at Whole Foods? A one-year membership in its new Wellness Club.

On the art of asking your customers a question

by Bob Phibbs — CEO, The Retail Doctor

The first question you ask in a conversation steers the outcome. You get them to listen or put them on the defense.

When is a reward NOT a reward? A lesson from Panera Bread.

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In my previous post, "Buying customer loyalty," I railed against reward programs. One restaurant chain, Panera Bread, has proven my point via the type of…

Top 100: 13. M-commerce

Travel and entertainment ticket sales have largely fueled the rapid growth of mobile commerce thus far. Mobile ticketing transactions alone are forecasted to…