Opinion: The retail 'moment of truth' has run amok

Why trying to pull apart the Gordian knot of consumer motivation and label each piece is an exercise in futility.

Walmart pushes into urban America

The new small-format Walmart Express debuted in the U.S. recently.

The Outlet Shoppes at Oklahoma City

The Outlet Shoppes at Oklahoma City opened on August 5, 2011, fully leased with 83 stores. Stores include Nike, Saks Fifth Avenue OFF 5TH, Chico’s, Coach…

Perception is reality: Why Wal-Mart needs to show shoppers the money

by Annamaria Turano — Executive Director, MCAworks

Yesterday's Wall Street Journal highlights that Wal-Mart's "aura of price leadership" has experienced a downturn since the recession, according to surveys by…

Top 100: 16. Digital signage

Digital signage is transforming the customer experience by displaying targeted messages — including animated content — that can easily be customized according…

Western apparel retailer Fort Western selects cloud-based retail management suite

August 16, 2011

CORESense, provider of a cloud-based multi-store/multi-channel retail management solution, has announced that Fort Western, a leading provider of western wear…

Canada Post capturing customer experience data at 40 post offices

August 16, 2011

OpinionLab, provider of voice-of-customer (VOC) listening technologies, has announced an expanded relationship with Canada Post. In addition to collecting…

Summit: Doug Stephens, Retail Prophet

A review of his panel discussion on marketing through location-based promotions.

Top 100: 17. Experience Design

At its core, design experience operates from the premise that when consumers purchase a product or service, they actually want something more. They want to…

Narian releases suite of NFC tools for merchants

Narian Technologies looks to provide retail, restaurants with tools to leverage NFC on mobile devices.

Commentary: Is the US ready for cashless kiosks?

Mobile payments and NFC is on the way; how quickly will the kiosk sector get on board?

Disney's price increases: Yoda or Goofy?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In a June 20, 2011 Orlando Sentinal article, "Disney pricing strategy: Seeking more profits out of long-term visitors," Jason Garcia cites hefty price…

NRF: July sees retail sales increase

August 14, 2011

Amid concerns that consumers would begin pulling back on their spending, the back-to-school season started with a bang as consumers hit the stores in July to…

Five steps to building a multichannel culture

Now is the time to implement culture change to be part of the digital age of commerce.

Top 100: 18. Smaller store formats

Taking its Neighborhood Market store concept a step further, big box champion Walmart is planning to open several dozen scaled-down stores throughout Chicago…

Summit: Don't set social media expectations

Sometimes with social media, the best strategy is just to dive right in, said Paul Flanigan at the 2011 Retail Customer Experience Executive Summit. Also: the…

Summit: How to track your employees' customer service

Kristi Behr, head of operations for AT&T retail locations, discusses the chain's process for monitoring the customer experience.

Summit: Helping customers find themselves

A new kiosk/digital sign from Lo-K can show customers the way to specific products as well as perform many other functions.

Summit: Location-based marketing

Best Buy's Mark Mosoniak led a panel on location-based marketing at the 2011 Retail Customer Experience Executive Summit. This is his recap of highlights.

Summit: The handheld POS

Story Miners' Mike Wittenstein led a technology panel at the 2011 Retail Customer Experience Executive Summit. Here, he summarizes its focus on the smart phone…