Five ways to personalize the e-commerce experience

Enhancing the online experience with personalization can yield higher conversion rates and build trust and loyalty.

Tesla Motors opens new interactive store in San Jose, Calif.

April 17, 2011

According to the Bellingham Herald, Tesla Motors, designer and manufacturer of electric vehicles and EV powertrain components, has opened a new San Jose…

Candy Rox opens first location in Rye, NY

April 17, 2011

According to Dexigner.com, Candy Rox, a cutting edge confectioner, has opened its first outlet in Rye, N.Y.

Mobile Monday: Meijer Find-It app

Mobile Mondays is a weekly column on mobile apps by retail customer experience authority Mike Wittenstein. Each week, you’ll get a test drive of a leading…

Mobile kiosks drive retail sales

VendaCarts make it possible for retailers to sell to the masses.

Square debuts at Apple site and stores

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April 17, 2011

According to TechCrunch, Square has succeeded in placing its dongle on the Apple online store, with in-store availability reported to start this week. The…

Start a Customer Service War

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

I'm sure you saw that Walmart just launched a new ad campaign that promises "Low Prices. Every Day. On Everything." No doubt the big box stores are going to be…

Top 100: 56. Retail crowdsourcing

The t-shirt company Threadless and athletic shoe manufacturer Ryz invite consumers to take part in designing their products. Visitors to the websites vote for…

How Wet Seal created customer engagement

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

Want to engage your customers? One way to do it is with a contest. But how do you create a successful contest, one that pulls customers?

Your merchandise is NOT like fine wine

by Lynn Switanowski — President, Creative Business Consulting Group

Like most retailers, you probably have a consistent strategy in place for pricing products when they come in. But do you have the same consistent strategy in…

How big do you have to be, to not care how your customers are being treated?

by Harry Friedman

I've been wondering lately how big you actually have to be to stop caring about how you treat your customers.

Danger: Strong Economy Ahead

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Is the recovering economy a blessing, or a potential minefield for retailers?Most business owners are breathing a sigh of relief; they're emerging alive and…

Top 100: 57. Aldi

Rather than trying to dazzle sensory-overloaded consumers with even more choices, the discount no-frills grocery chain has built a global empire by offering…

Report: Consumer price transparency threatens localized retail prices

April 14, 2011

According to Benzinga.com, RSR Research, an analyst firm providing market intelligence on retail technology trends, released its latest report, "Optimizing…

Brookstone announces QR code program plans

April 14, 2011

According to DDI.com, Brookstone Inc. has announced plans for a new Quick Response (QR) code program in 30 New York-area stores. Once scanned, the codes offer…

Best Buy announces plans to double web sales

April 14, 2011

Best Buy Co. Inc. has announced plans to double its annual web sales to $4 billion within five years. Those plans include opening more stores selling mobile…

Kiosks help Target increase video game sales (video)

Target has deployed in-store kiosks to give shoppers detailed information on video game products.

Rise of the thrift store shopper provides steady growth in resale industry

by Kim Williams — Reporter, NetWorld Alliance

Are shoppers willing to sacrifice customer experience, service for bargains?

Webinar: Optimizing HR and payroll effectiveness

April 14, 2011

Kronos Inc., a leader in workforce management solutions, is sponsoring a free webinar entitled “Strategies for Optimizing HR and Payroll Effectiveness” on…

Touchscreens help Target take aim at video games (Video)

Target has deployed endcap touchscreens to give shoppers detailed information on video game products.