Reduced Space Symbology increases efficiency, convenience at Dorothy Lane Markets

Revolutionary small barcode from the Uniform Code Council brings robust identification to produce and meat categories.

Target lets new parents share birth announcements – in Times Square

December 29, 2010

Target announced that it is offering parents everywhere an exciting way to share their big news — the arrival of a new baby — with the world through its Big…

Online holiday shopping up 13 percent from last year

December 29, 2010

comScore has reported holiday season retail e-commerce spending for the first 56 days of the November – December 2010 holiday season. For the holiday…

The top 10 Retail Customer Experience stories of 2010

by James Bickers — Editor, Networld Alliance

Practical information and tactics resonated loud and clear with readers this year.

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

Online retail survey: Customer satisfaction has dropped

December 28, 2010

ForeSee Results today released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 4…

Top 100: 90. Dollar General

After raising $444 million in an IPO taking the discount retailer public in 2009, private equity firm Kohlberg Kravis Roberts & Co. promptly paid down $73…

Five ways retail kiosks can extend a brand

Kiosks can make it next-to-impossible for consumers to forget a brand.

Council takes wait-and-see approach to mobile payments

PCI SSC announced it would not approve or list any mobile-payment applications as compliant for the time being.

Top 100: 93. Michaels Stores

Founded in 1984, Michaels Stores anticipated the modern arts and crafts boom by providing nascent painters, scrapbookers, knitters, florists and cake…

Top 100: 92. JCPenney

While other retailers closed stores or laid off workers in response to the downturn, JCPenney continued investing, most notably opening its first Manhattan…

Top 100: 91. Family Dollar

Yet another "dollar store" (see Nos. 82 and 90) has reported a sharp increase in profit thanks to wary consumers in a struggling economy. Family Dollar’s…

In Every Sale

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Someone is training...

Top 100: 94. Old Navy

Old Navy hoped to leverage consumers' renewed frugality last year when the company recommitted to its original focus and began redesigning more than a thousand…

Favorite Marketing Moments of 2010

by Jim Joseph — President, Lippe Taylor

Apology to BOA

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

...and to you.

Top 100: 95. Ross Stores

Even though off-price discount retailers have generally been top performers in recent years, Ross Stores has distinguished itself against its closest…

Top 100: 96. Sears

With Sears Holdings Corp.'s total revenues falling $93 million to $10.5 billion for the second quarter of 2010, the retailer began revamping its Web strategy.

Top 100: 97. Staples

The top U.S. office supplier recently announced a new corporate sustainability strategy, and challenged its suppliers to join in. "Race to the Top" calls on…

Unbendable Customer Experience Rule #3

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Never let your business processes dictate your customer's experience.  More>>