Q&A: Rand Nickerson, OpinionLab

by James Bickers — Editor, Networld Alliance

The inventor of an iconic web feedback mechanism talks about the future of online retail.

MyRegistry.com partners up with Birthday Calendar Facebook app

August 10, 2010

Online gift registry site MyRegistry.com recently announced a new partnership with Birthday Calendar, a division of Big Dates Solutions Inc., the birthday…

European retail chain finds RFID balance

August 10, 2010

Halle, Germany-headquartered fashion and lifestyle company Gerry Weber appears to have struck a balance between cost and profit when it comes to using RFID…

How iPads are Going to Change the Face of Retail

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Tablet computing and inexpensive apps, similar to the Apple iPad platform, bring a host of new opportunities to interact with customers. Here are a few 

Unbendable Customer Experience Rule #1

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Regardless of how much you spend to support it, your brand is still no better than how your customers experience it.

German publisher Taschen defying expections with high-end bookstores

August 9, 2010

According to the Los Angeles Times, German publisher Taschen is making its mark with high-end bookstores, even in the midst of a down economy.The publisher has…

Report: Shoppers expected to be more mobile, social and green this holiday season

August 9, 2010

According to MediaPost News, Experian Marketing Services' new 2010 holiday marketer report says brands can expect an increasingly mobile, social and green…

Best Buy, shopkick unveil new location-based retail app

August 9, 2010

Best Buy Co. Inc., a leading retailer of consumer electronics, and shopkick, the Silicon Valley-based "mobile meets retail" startup, recently unveiled…

Greatness: Accelerating the Recovery, Part II

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Opinion: 'New retail experts' are here to stay

To prosper in a buyer-dominant world, you must stop thinking like yesterday’s seller and start thinking like today’s buyer.

Smart phone carriers going after credit cards

August 8, 2010

A Bloomberg report indicates that AT&T, Verizon and T-Mobile are joining forces to challenge credit card companies by enabling consumers to pay for their…

Intel digital signage concept shows the changing face of retail

August 8, 2010

According to Digihub.com, Intel’s Intelligent Digital Signage Concept, shown off recently at the Digital Signage World convention in Sydney, could change the…

Executive Summit: Working Breakfast Session: In-store media and its role in customer experience

In this session, learn how in-store media is part of the path to purchase, how it impacts customer experience, and what external factors should in-store media…

Executive Summit: Working Lunch Session: Bringing It Home - What Drives Retail Engagement, Loyalty, and Same-Store Sales?

A powerful session opened by Dr. Robert Passikoff which includes survey data from 35,500 men and women, 18 to 65 years of age. We'll close with key take-a-ways…

Executive Summit: Q&A Session: Attract, Engage, Inform, Persuade: Animating the First Impression

This session explores the importance of the first impression and how not putting the right effort into it derails your success.

Executive Summit: Q&A Session: Creating an Interactive Multi-channel Experience that Complements Your Brand

There's a lot of talk about social media at retail, but not a lot of practical advice on how to actually use it to move the customer satisfaction needle. Learn…

Target CEO apologizes for political donation

August 5, 2010

According to the Associated Press, Target CEO Gregg Steinhafel has written to his employees to express regret over a recent contribution to a political…

Escalate upgrades commerce software suite

August 5, 2010

Escalate Retail has announced that the latest release of its Blue Martini Commerce Suite includes a new Web Services Manager (WSM) layer to simplify and…

Capture the voice of customers to improve the online retail experience

Phone, web and social channels all provide insight into customer wants and needs.

Market basket analytics: Ready for prime time

BI tools can reveal valuable insight by linking the market basket to performance data at every level.