What I learned at the Retail Customer Experience Executive Summit

RCEES 2010 saw a solid mix of perspectives and best practices — and lots of takeaway lessons.

RCEES retrospective: Why are we settling?

by Bob Phibbs — CEO, The Retail Doctor

Customer service is such a broad term and so very, very beige. Or grey. Too many businesses talk about customer service but don’t know how to measure, train…

Casual Male taps Headway for national recruitment

August 4, 2010

Headway Corporate Resources, a North American workforce solutions provider, has announced its recruitment solution partnership with Casual Male Retail Group…

New NEC bar-type display designed for areas where standard screens don't fit

August 4, 2010

NEC Display Solutions of America, a provider of commercial LCD display and projector solutions, has announced a unique addition to its X Series, the 43-inch…

The Bay and Home Outfitter upgrades gift registry

August 4, 2010

With the 2010 bridal season in full swing, Hudson's Bay Co., Canada's largest diversified general merchandise retailer and provider of Canada's largest gift…

With 2010 RCEES in the books, plans are announced for next year's event

August 4, 2010

The inaugural Retail Customer Experience Executive Summit took place at the Westin Chicago N.W. on August 1-3, and by all accounts, it was a success.Executives…

Speedway doesn’t slow down . . . its rewards options, that is

by Sharon Goldman — Senior Director, COLLOQUY

Act fast, high-frequency competitors. Speedway SuperAmerica’s new Speedy Rewards Pay Card is now turning its members’ loyalty cards into debit cards, offering…

Cisco Retail Demonstration at VoiceCon 2010

Tony Bates and Jim Grubb of Cisco demonstrate collaboration in a retail enterprise through Cisco's Quad Platform, which combines the power of social networking…

77kids by American Eagle unveils interactive retail experiences

August 3, 2010

77kids, the kids brand from American Eagle Outfitters, Inc., announced it has partnered with R/GA to create engaging, interactive experiences for the…

Rebuttal to Mary Hunt in Woman's Day Magazine: Retailers Don't Trick Customers

by Bob Phibbs — CEO, The Retail Doctor

Mary Hunt takes aim at retailers by telling Amiable personalities they are all wrong and should become like her, an Analytical. I hate this type of X-files…

NRF unveils STORES' 2010 Hot 100 Retailers list

August 2, 2010

SYMS, Fresh & Easy, rue21 have been ranked among the nation's hottest retailers.

Limelight Networks acquires online video publishing company Delve Networks

August 2, 2010

Limelight Networks Inc. has announced the acquisition of Delve Networks, a privately held provider of cloud-based video publishing and analytics services. "As…

Greatness: Accelerating the Recovery, Part I

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Terrain

by Jim Joseph — President, Lippe Taylor

B&N expanding in-store NOOK presence

August 1, 2010

Barnes & Noble, Inc., the world's largest bookseller, announced that it is expanding its in-store NOOK displays to full-service eReading NOOK Boutiques.

AT&T remodels 2,200 stores

July 28, 2010

AT&T has announced the completion of a store redesign across more than 2,200 retail locations nationwide — a research-driven initiative to provide a more…

Shopatron sees 15% growth in second quarter

July 28, 2010

San Luis Obispo, Calif.-based Shopatron has announced that second quarter same-stores sales have increased by an average of 15 percent across all client stores…

Opinion: Why mobile coupons are not the answer

One expert says displaying a barcode coupon on a smart phone is a poor way to address consumer desire for value.

If the Culture Fits

by Sharon Goldman — Senior Director, COLLOQUY

In the humorous commercials from California’s Milk Advisory Board, viewers are told that "great cheese comes from happy cows." Whether or not cheerful bovines…

Matalan installs merchandising optimization tools

July 27, 2010

Quantum Retail, a merchandising optimization software provider, has announced that Matalan, the United Kingdom fashion and homeware retailer with more than 20…