HSN VP on data analytics and customer feedback

Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about the various ways his company solicits feedback…

Wittenstein: Stand in the shoes of your customers

Customer experience architect Mike Wittenstein lays out the one most important thing retailers need to do in 2010. This video was filmed at the NRF 99th Annual…

NCR's Mike Webster talks NRF 2010

The senior vice president and general manager for the tech giant's retail and hospitality division discusses why NCR attended the Big Show in January.

HSN VP on customer service

Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about the importance of delivering great customer…

Report: Most successful e-tailers use formal analytics

March 17, 2010

As online commerce sales grow and take additional market share away from traditional brick-and-mortar channels, retailers are under pressure to increase sales…

Better-performing retailers are empowering front-line workers with tech

March 17, 2010

RSR Research's latest report, "Enterprise Workforce Management: Redefining the Boundaries of Customer-Centric Retailing," finds that better-performing…

Shopping with the click of a mobile phone button

Mobile commerce enables one-to-one relationships, and attracts incremental customers.

Seven principles for marketing to women

A cognitive anthropologist explains how men and women form emotional relationships with brands and retailers differently.

48. Mobile coupons

More than four out of every five Americans have a cell phone. Couple that fact with the increased interest in couponing to save money, and the time is ripe for…

NRF names Matt Shay as president, CEO

March 16, 2010

National Retail Federation chairman Terry Lundgren, the chairman, president and CEO of Macy’s Inc., announced today that Matt Shay has been selected to serve…

Webloyalty releases summit findings

March 16, 2010

Webloyalty, a provider of incremental revenue for online businesses and facilitator of the event, has announced the findings of its recent Webloyalty etail…

GlobalShop: Walmart on the return of retail architecture

by James Bickers — Editor, Networld Alliance

Walmart's architectural manager explains how new store designs can combat the "not in my back yard" effect.

Report: Catalogs increasingly drive online sales

More than ever, people shop the catalog but buy on the Web site.

Retailing in the Absence of Recovery

by Doug Stephens — President, Retail Prophet Consulting

Each day we wait and wonder when the economy will kick in to a pattern of consistent recovery.  But in order to truly understand the forces at work in this…

Survey: Tech-savvy shoppers setting the pace in Canada

March 15, 2010

A new IBM global survey, including 4,000 Canadians, reveals we are more loyal than most to our primary retailers. The study also revealed technology is giving…

Kiosk movie rentals surpass other channels

March 15, 2010

Even before the blockbuster success of Avatar, consumers were bullish on seeing movies this year, according to a consumer survey conducted by Market Force…

ShopTogether unites distant shoppers online

New tool lets two or more people browse an online store in tandem.

Annoying Customer Behaviors

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

OMA Award winners announced

by James Bickers — Editor, Networld Alliance

March 14, 2010

POPAI announced the winners of its 2010 Outstanding Marketing at Retail Achievement (OMA) Awards at last week's GlobalShop event. According to the company, OMA…

CSPI: Retailers should use loyalty card data for recalls

March 14, 2010

The Center for Science in the Public Interest has published an appeal to retailers, asking them to use the "crucial information" harvested by loyalty card…