F.Y.E. connecting stores, products with 'playful' website

June 29, 2010

F.Y.E., a national retail chain of more than 550 stores offering a wide selection of entertainment products, including CDs, DVDs, video games and more…

New Disney Store is 'immersive, one-of-a-kind retail experience'

The Montebello store is the first of 20 newly designed locations that will open in major markets in 2010.

HSN to launch new mobile shopping site

June 29, 2010

HSN announced today the launch on July 1 of HSN Mobile, a user-friendly, mobile-optimized version of the retailer's top-ten-trafficked e-commerce site hsn.com.

Top 100: 5. Bankruptcies in retail

Circuit City may have been the biggest retail casualty in 2008, but it certainly wasn’t the only one. KB Toys, Linens ‘N Things, Sharper Image, Steve &…

Jeanne Bliss, author of "I Love You More Than My Dog," to give keynote at retail summit

June 29, 2010

An Inconvenient Truth About Bad Customer Service

by Doug Stephens — President, Retail Prophet Consulting

What if you could get the least engaged staff member to actually care about your customers?  What kind of difference would that make to your business? In this…

Fifty cents could have been really special

by Sharon Goldman — Senior Director, COLLOQUY

One of the trickiest parts of building loyalty is making sure that your front-line employees are empowered to make customers feel special. After all, you…

Abercrombie & Fitch: Sex Obviously Doesn't Sell

by Bob Phibbs — CEO, The Retail Doctor

If “sex sells” then why have they lost so many of their customers? Sure their Manhattan store sells $100 million a year to gawker tourists, but how about the…

NRF: Three-quarters of online retailers are dialing up mobile strategies

One in five retailers boasts having a fully implemented mobile strategy in place already.

Viewpoints launches post-purchase email service

June 28, 2010

Viewpoints Network, a social technology and media company, has announced the launch of its new Post-Purchase Email Service for the Viewpoints Technology…

Report: U.K. online shopping booming in home and fashion sectors

June 28, 2010

Internet shopping in the home and fashion sectors has been booming according to the new Transactis Home and Fashion Online Retail Index, as total web spend was…

Digital Signage and Emergency Messaging on Campus

Digital signage can deliver real-time emergency messaging, provided it can function across multiple platforms.

eParty Unlimited adds product videos to site, sees sales take off

June 27, 2010

Treepodia, provider of automated online product video technology and services, has announced today that entertainment and party products e-commerce site eParty…

EZface gives customers 'virtual hair coloration'

June 27, 2010

EZface, a provider of virtual makeover technology, has introduced its EZface Virtual Hair Coloration in-store kiosk. According to the company, the application…

Pricing and Policy Decisions

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

OpinionLab releases mobile feedback system

June 24, 2010

OpinionLab, provider of voice-of-customer (VOC) listening technologies, recently announced the launch of DialogCentral, a portable, universal feedback system.

Top 100: 6. Digital delivery of products

Not very long ago, buying new computer software meant driving to the store and purchasing something in a cardboard box; buying music meant another drive, this…

Pennsylvania's new wine kiosks get panned

by James Bickers — Editor, Networld Alliance

A massive new kiosk that dispenses wine by the bottle is being met with ridicule in oenophile circles.

Top 100: 7. Apple Stores

They represent only a fifth of Apple’s total revenue, but what a stylish fifth it is. In the relatively short time Apple Stores have dotted the shopping mall…

BI-LO launches customer health and wellness initiative

June 22, 2010

South Carolina-based supermarket chain BI-LO has launched a new health and wellness initiative called BI-LO thrive!, which includes a full-time registered…