Better-performing retailers are empowering front-line workers with tech

March 17, 2010

RSR Research's latest report, "Enterprise Workforce Management: Redefining the Boundaries of Customer-Centric Retailing," finds that better-performing…

Shopping with the click of a mobile phone button

Mobile commerce enables one-to-one relationships, and attracts incremental customers.

Seven principles for marketing to women

A cognitive anthropologist explains how men and women form emotional relationships with brands and retailers differently.

48. Mobile coupons

More than four out of every five Americans have a cell phone. Couple that fact with the increased interest in couponing to save money, and the time is ripe for…

NRF names Matt Shay as president, CEO

March 16, 2010

National Retail Federation chairman Terry Lundgren, the chairman, president and CEO of Macy’s Inc., announced today that Matt Shay has been selected to serve…

Webloyalty releases summit findings

March 16, 2010

Webloyalty, a provider of incremental revenue for online businesses and facilitator of the event, has announced the findings of its recent Webloyalty etail…

GlobalShop: Walmart on the return of retail architecture

by James Bickers — Editor, Networld Alliance

Walmart's architectural manager explains how new store designs can combat the "not in my back yard" effect.

Report: Catalogs increasingly drive online sales

More than ever, people shop the catalog but buy on the Web site.

Retailing in the Absence of Recovery

by Doug Stephens — President, Retail Prophet Consulting

Each day we wait and wonder when the economy will kick in to a pattern of consistent recovery.  But in order to truly understand the forces at work in this…

Survey: Tech-savvy shoppers setting the pace in Canada

March 15, 2010

A new IBM global survey, including 4,000 Canadians, reveals we are more loyal than most to our primary retailers. The study also revealed technology is giving…

Kiosk movie rentals surpass other channels

March 15, 2010

Even before the blockbuster success of Avatar, consumers were bullish on seeing movies this year, according to a consumer survey conducted by Market Force…

ShopTogether unites distant shoppers online

New tool lets two or more people browse an online store in tandem.

Annoying Customer Behaviors

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

OMA Award winners announced

by James Bickers — Editor, Networld Alliance

March 14, 2010

POPAI announced the winners of its 2010 Outstanding Marketing at Retail Achievement (OMA) Awards at last week's GlobalShop event. According to the company, OMA…

CSPI: Retailers should use loyalty card data for recalls

March 14, 2010

The Center for Science in the Public Interest has published an appeal to retailers, asking them to use the "crucial information" harvested by loyalty card…

Blockbuster Express merges online, kiosk DVD rental

March 14, 2010

NCR Corp. has added functionality to blockbusterexpress.com that allows users to create a favorites list, browse available titles at their preferred kiosk…

The Body Shop deploying automated retail shops

March 14, 2010

ZoomSystems, a supplier of automated retail solutions, has announced a partnership with The Body Shop, the world's second largest cosmetic franchise, to bring…

HSN VP on the evolution of the network

Bill Brand, executive vice president of programming, marketing and business development for HSN, discusses the HSN story and how his company has evolved from a…

Report: Mobile retail market to exceed $12 billion by 2014

March 11, 2010

A new report from Juniper Research has found that one-to-one marketing, allied to the rapid proliferation of smartphones, will be among the key drivers of a…

February retail sales up, despite bad weather

March 11, 2010

At some point in February, almost every single state had snow on the ground, but that wasn’t enough to keep house-bound consumers from a little shopping…