News & Media
Gartner: Measuring the customer experience takes more than one metric
September 9, 2008
SearchCRM: Managing the customer experience seemed to be a major priority for many attendees at the Gartner CRM Summit this week, where it was the central…
read nowTrail Mark store upgrades design
September 8, 2008
REjournal: Trail Mark, an 1,800-square-foot outdoor specialty retail store in the Edina, Minn., Galleria Mall, recently worked on refreshing its look with a…
read nowCapturing leads electronically
September 8, 2008
GM adopts kiosk marketing program - an electronic solution for lead capture.
read nowDeveloper tries airier feel for retail, office combo
September 8, 2008
The Globe and Mail: According to the stereotype, shopping center developers set out to cram as much retail floor space as possible onto the available land then…
read nowSprint takes aim at history of tepid customer service
September 8, 2008
ZDNet: Sprint, which has a shaky customer service record, wants to improve its standing with subscribers by using its reps to deliver personalized tips.
read nowPayPal, TheFind partner to make online shopping easier in U.K.
September 8, 2008
MOUNTAIN VIEW, Calif. — For shoppers frustrated with searching online and being faced with pages of irrelevant product results and hundreds of links to sift…
read nowLesson for retail? Obama's veep text misses 50% of subscribers
September 7, 2008
When Barack Obama promised a text message as the means by which he'd announce his selection for vice president, the news was seen as a coming-of-age for…
read nowCustomers want to personalize gift cards, study finds
September 7, 2008
Brandweek: Gift cards continue to gain favor as a practical gift-giving alternative. But to attract buyers, more retailers need to provide the option to…
read nowThe Incentive's Role in a Survey Program's Success
September 7, 2008
Do companies need to provide an incentive to get their surveys completed? It depends.
read nowUsing online game, Best Buy amps employees on new service
September 7, 2008
MINNEAPOLIS — Ask anyone who works in a big company how many messages they receive from management on a weekly basis. Most likely, you'll hear a weary sigh…
read nowMacy's deal makes it exclusive Tommy Hilfiger dept. store
September 7, 2008
Houston Chronicle: Starting this week, Tommy Hilfiger U.S.A. will have an exclusive alliance with Macy's that leaves it as the only U.S. department store…
read nowStore hosts wedding of employee, customer
September 7, 2008
Fayetteville Observer: Weddings are common enough. But one in a retail store? That's the love story of Vanessa Thomas and Christopher Romano, who were married…
read nowWalmart releases details on new 'Smart Network'
September 4, 2008
BENTONVILLE, Ark. — In a live event, simulcast between New York City and Bentonville, Ark., Walmart executives today unveiled the new Walmart Smart Network…
read nowBranding takes the bluetooth way
September 4, 2008
Business-Standard (India): Companies are now taking the help of bluetooth technology at bus stations and other public places to promote their brands, after the…
read nowWalmart honors HP for Pavilion packaging
September 4, 2008
The Channel Wire: Walmart named Hewlett-Packard the winner of its Home Entertainment Design Challenge earlier this week, for HP's clever packaging scheme for…
read nowSephora.com launches 'Ratings & Reviews' online feedback
September 4, 2008
SAN FRANCISCO — Sephora U.S. launched an innovative new "Ratings & Reviews" function from Bazaarvoice for each of the thousands of products sold on…
read nowStore makeover starts at Orange to improve customer care facilities
September 3, 2008
Mobile Today (U.K.): Orange is looking to boost the quality of customer service in its stores by giving new and existing stores improved customer care…
read nowPGA Tour Stores work toward growth through customer experience
September 3, 2008
Atlanta Journal-Constitution: PGA Tour Superstores are not going to leave growth to a stroke of luck. The five-year-old golf and tennis chain, with 10 stores…
read nowWincor Nixdorf names new U.S. CEO
September 2, 2008
AUSTIN, Texas — Wincor Nixdorf International, a Germany-based self-service and ATM manufacturer, has named Patrick Wright its new chief executive officer for…
read nowWeb companies dismantling language barriers in online retail
September 2, 2008
Financial Times: Retailers such as Walmart and Home Depot advertise to America's Hispanic consumers on Spanish-language television. Some, such as JC Penney…
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