Kroger taps Extreme Networks for store of the future

May 3, 2023

Kroger is teaming up with Extreme Networks Inc. to drive engaging in-store experiences as well as streamline store operations.

Toys R' Us heading to Mexico

May 2, 2023

For the first time ever there will be a Toys Us brand presence in Mexico.

Poshmark debuts live shopping approach

May 2, 2023

Fashion resale marketplace Poshmark has debuted Posh Shows, a live shopping product that lets users livestream on Poshmark to sell items.

3 ways to build stronger brand loyalty in today’s digital world

by Elissa Quinby

When it comes to customer acquisition and fostering loyalty retailers need to take advantage of all the digital tools available.

Ikea debuts business member loyalty program

May 2, 2023

Ikea is offering business members discounts, design support and other resources as part of a free loyalty program focused on small businesses.

Networld Media Group launches Automation & Self-Service

May 1, 2023

Networld Media Group has announced the newest addition to its portfolio of online B2B media brands. The website, Automation & Self-Service, provides news…

Bed Bath & Beyond competitors step up on coupon opportunity

May 1, 2023

While the infamous blue 20% off coupons aren't in play at Bed Bath & Beyond as it liquidates stores as part of its bankruptcy activity, the coupons are…

Consumers will spend $35.7B for moms this year

May 1, 2023

Consumers are expected to spend $35.7 billion this Mother's Day, nearly $4 billion more than last year's record high of $31.7 billion, according to an annual…

Walmart deploying Vusion for digital shelf strategy

May 1, 2023

Walmart is deploying the Vusion platform, from partner SES-imagotag, within U.S. stores as part of its digital shelf strategy.

Telpo rolls out self-serve kiosks in Aeon supermarkets

April 28, 2023

Telpo, a China-based self-service kiosk manufacturer, has deployed its Telpo K7 kiosk in Aeon supermarkets throughout China, according to a press release.

Ikea investing $5.58M in EV charging for delivery vehicles

April 28, 2023

Ikea, the Sweden base furniture retailer, will invest £4.5 million ($5.58 million) in a nationwide EV charging infrastructure to provide charging points for…

Retailers will test ‘bring your own bag’ and returnable bag schemes

April 28, 2023

Shoppers will be encouraged to bring their own bags at certain retailers or to receive returnable bags under a pair of pilot tests at more than 150 stores…

Jewelry industry experiencing ‘engagement gap’

April 27, 2023

The engagement jewelry segment still hasn't quite recovered since the pandemic with ring sales still on the decline.

Metaverse standards forum incorporates

April 27, 2023

After creation under the Khronos Group nine months ago, the Metaverse Standards Forum has become an independent industry consortium.

Effective CX strategies amid evolving retail consumer engagement

In times of unpredictable spending habits, it is critical for brands to reconsider customer experience strategies to better support brand loyalty and consumer…

Airline customer service reflects turbulent consumer experience

April 27, 2023

Not too many consumers are happy with the customer experience when it comes to airlines and travel with 76% expressing negativity regarding flight disruptions…

Organized crime poses increasing retail threat

April 26, 2023

Organized retail crime is a growing issue for the U.S. retail industry, and it's getting bigger and more complex, according to the National Retail Federation.

Bed Bath & Beyond advances to bankruptcy

April 26, 2023

Bed Bath & Beyond formally filed for Chapter 11 this week and plans to shutter its 360 stores and 120 buybuy Baby locations.

Gap mum on reported layoffs

April 26, 2023

Gap is reportedly laying off more workers starting this month.

ICXA announces 2023 Elevate Awards

by Alicia Lavay — Executive Director, ICX Association

Alicia Lavay is Executive Director at the ICX Association. Image provided. "Sometimes when I consider what tremendous consequences come from little…