Chatbot tech boasts untapped opportunity for retail

April 17, 2023

Over half of online shoppers using chatbots are more likely to shop from brands using conversational AI, and 67% of ChatGPT users feel understood often or…

March retail sales up nearly 5%

April 17, 2023

In-store and online retail sales, excluding automotive, were up 4.7% year-over-year in March, according to a Mastercard SpendingPulse report.

Amazon enacts return fee for UPS users

April 17, 2023

Amazon customers who decide to return an item via a UPS store now will pay a $1 fee.

Emotional connection, pricing driving purchasing decisions

April 14, 2023

A good number of U.S. and U.K. consumers, 70% and 76% respectively, expect the current economic downturn to last more than 12 months and more than 90% of…

True Religion debuts loyalty program

April 14, 2023

True Religion is launching a loyalty program as part of its digital-first direct-to-consumer strategy and to build deeper relationships with customers.

Car dealership leans into DOOH

April 14, 2023

The Puente Hills Auto Center, a group of car dealerships east of L.A., has updated its digital billboard displays with 16mm LED technology from SNA Displays…

ET980 COM Express Module with 12th Gen Intel Core Processors for Edge Computing

IBASE Technology Inc. (TPEx: 8050), a world leader in the manufacture of embedded boards and solutions, has added the ET980 series of COM Express modules to…

Market Research: Promising Future for Touchscreen Tables

Touchscreen tables offer various benefits to organisations of all kinds, as users can examine and manipulate elements via the interactive screens together…

Return charges spurring brand abandonment

April 13, 2023

Over one-third, 34%, of U.S. consumers have switched off a brand they had been loyal to in order to avoid paid returns.

Consumer satisfaction and the end of free returns

by Jorge Lopera — Vice President, Head of Global Strategy, FarEye

For retailers, the last mile has become an important extension of their brand. For logistics providers, fulfilling last-mile deliveries has become a…

Apple launching retail store in India

April 13, 2023

Apple is opening its first-ever retail store in India.

More consumers choosing buy now, pay later option

April 12, 2023

An increasing number of consumers in 2022 chose the buy now, pay later option, according to Adobe Analytics data, and the trend appears to be continuing this…

CX measurement ‘crucial’ for determining value

April 12, 2023

The ability to measure the return on investment when it comes to customer experience initiatives is "crucial" for demonstrating the value of investment to…

Germany retailer taps digital signage for emotive experience

April 12, 2023

Jack Wolfskin, a Germany-based retailer of outdoor clothing and accessories, is tapping digital signage to drive immersive and emotive customer experiences…

Online reviews can impact retailer’s bottom line

April 11, 2023

Consumers view online reviews of brands and retailers as a two-way dialogue and want brands to participate. Shoppers also view ChatGPT and the Metaverse as…

Gen Z consumers love automation, Boomers not so much

April 11, 2023

When it comes to automating the retail customer experience Baby Boomers have a harsh view of the strategy but Gen Z consumers view it, and its impact, much…

Vitamin Shoppe taps Hughes Network Systems for omnichannel support

April 11, 2023

The Vitamin Shoppe is deploying the HughesON Managed Network Services from Hughes Network Systems across its 700-plus U.S. locations to support its retail…

The new brand loyalty: How CX value is becoming a powerful brand differentiator

by Elizabeth Tobey — Head of Marketing, NICE FluenCX, NICE

Today's customers are no longer blind brand loyalists, at least not in the ways we once defined loyalty. In fact, the very notion of brand loyalty is shifting.

Palm-sized SI-111-N Fanless 4K Digital Signage Player: Create Immersive Visual Experiences

IBASE Technology Inc. (TPEx: 8050), a leading global provider of industrial-grade digital signage players, is pleased to unveil the SI-111-N, a palm-sized…

Consumers expect personalized brand interaction

April 10, 2023

Consumers expect, and want, to hear from brands in a highly personalized interaction and irrelevant messages will stop more than a third from shopping at a…