Globe Life Field launches Amazon cashierless foodservice

March 31, 2023

Sports fans at Globe Life Field, home of the Texas Rangers in Arlington, Texas, are now able to buy what they want to eat faster and easier, thanks to a pair…

7-Eleven deploys EV charging network

March 31, 2023

7-Eleven Inc. has announced plans to build one of the largest electric vehicle fast-charging networks of any retailer in North America with the launch of…

Penguin Random House debuts book vending machine at UK train station

March 31, 2023

Commuters at the Exeter St Davids train station in Devon, U.K. can buy a book from a vending machine installed by Penguin Random House, according to a press…

Consumers embracing text conversations with retail brands

March 30, 2023

A hefty majority, 91%, of consumers have opted into at least one brand's text messaging program or have expressed interest, 88% would engage in a two-way…

Gap taps Optoro to drive next-gen customer experience

March 30, 2023

Gap Inc. is deploying Optoro's returns platform to accelerate the customer returns experience and returns processing.

Macy’s CEO stepping down in 2024

March 30, 2023

Macy's CEO Jeff Gennette will leave his role in February, 2024 after a 40-plus year career with the retailer.

5 ways to reach, retain customers in a down economy

by Jason Davis — CEO and co-founder, Simon Data

The real challenge for retailers and brands is not necessarily reaching new audiences but retaining the audiences in play. It requires a holistic look at owned…

Many businesses confident on CX ability

March 29, 2023

More than half, 67%, of business leaders are highly confident of providing the level of experience expected by consumers and more than 50% believe labor…

Lush, Victoria’s Secret, Party City jump aboard DoorDash

March 28, 2023

Delivery services provider DoorDash has several new retailers on its service, including Lush Cosmetics, Victoria's Secret and Party City.

Millennials are the big retail spenders this year

March 28, 2023

Global e-commerce spending will be led by millennials this year and they prefer online versus in-store when it comes to shopping.

Customer communications present unique challenges for delivery services

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

In my prior column, we discussed the impact of eroding consumer trust in voice calling on retailers' ability to engage and connect with customers. When…

eyefactive Presents Interactive Signage Software at ISE 2023

eyefactive presents different applications of its Interactive Signage Software Platform at the Integrated Systems Europe 2023 in Barcelona

eyefactive Presents Smart Signage Applications at EuroShop 2023

eyefactive shows Smart Retail Signage software solutions at the Retail Tech trade fair EuroShop 2023 in Düsseldorf

Walmart reducing workforce at 5 fulfillment operations

March 27, 2023

Walmart is giving 90-day notice to hundreds of workers at U.S. fulfillment centers as the retail giant is cutting back and eliminating night and weekend…

A revival of Blockbuster Video? Online website indicates yes

March 27, 2023

The last Blockbuster Video store closed four years ago but online rumours are swirling the once popular entertainment brand may be back in play.

Consumer sues Amazon over biometric identification notification

March 27, 2023

A customer has filed a class action suit against Amazon for failing to properly notify customers about its biometric identification practices at New York City…

Chatmeter Announces the Appointment of John Mazur as CEO

Mazur adds significant experience to the executive team as the Company positions itself for growth and ongoing investment in its Location CX platform.

AI vending machine engages users in creating artwork

March 24, 2023

Visitors to the Rundle Place shopping mall in South Australia can engage in conversations with an AI-powered vending machine to create artwork, according to a…

Robotic manicure machine serves customers at NY airport

March 24, 2023

Xwell Inc., a holding company for wellness products, has teamed with Clockwork to install a robotic manicure machine that paints nails at John F. Kennedy's…

Costco kiosk offers free product samples

March 24, 2023

Costco Wholesale has introduced a self-serve kiosk offering free product samples. A photo of the kiosk posted on reddit from a Costco store at an undisclosed…