Most consumers jump ship after 1 bad brand experience

June 19, 2023

A hefty number of consumers, 73%, will jump ship after one bad brand experience — a sizeable increase compared to 2022 when 66% stated they would abandon a…

Digital marketing delivers big wins for home goods retailer

June 19, 2023

Lulu and Georgia, a home goods retailer, is seeing a big return on investment after deploying Bluecore technology.

7-Eleven’s Slurpee gets a makeover

June 19, 2023

Convenience retailer 7-Eleven Inc. is refreshing the look of its iconic Slurpee as part of a marketing campaign called "Anything Flows."

Consumers using chatbots, AI, but skepticism remains

June 16, 2023

Consumers are well aware AI is built into e-commerce and 76% understand AI is being used to help them shop online, with 42% having used a chatbot or virtual…

Lawmakers intro credit card competition bill to reduce transaction fees

June 16, 2023

The recently proposed Credit Card Competition Act of 2023 to bring competition to credit card fees and reduce costs to businesses and consumers has gained the…

Food, gifts top Father’s Day shopping list

June 15, 2023

This Father's Day consumers are all about eating, dining and finding gift items on sale.

Kroger deploying digital smart screens

June 15, 2023

Kroger is deploying digital smart screens from Cooler Screens in 500 of its U.S. stores.

Paris fashion icon Balmain boosts order management to improve experience

June 15, 2023

Parisian fashion house Balmain is deploying the distributed order management system from Fluent Order Management across its online boutiques, in the Americas…

Customer experience matters: 4 intelligent ways to bring shoppers to your mall

by Retail Customer Experience

In this digital age, when footfall is declining and ecommerce is growing, the challenges for shopping malls seem bigger than ever. In this blog, we look at the…

Prada Group deploying Oracle tech to elevate customer experience

June 15, 2023

Prada Group has deployed the Oracle Retail Xstore POS and Oracle Retail Customer Engagement Cloud Service as part of its strategy to boost the customer…

How modern e-commerce brands can build lifelong customer relationships

by Shilpi Narang — SVP of Customer Experience, Bolt

Three tips to take shoppers from browsers to buyers to customers.

Convenience chain taps Punchh platform to drive customer loyalty

June 14, 2023

Convenience store chain Stinker Stores is deploying the Punchh platform from ParTech Inc. to drive customer loyalty and enhance the customer experience.

2023 ICX Summit: Crafting an inclusive experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.

Saks re-ups Lightspeed Commerce partnership

June 14, 2023

Saks, a luxury fashion retailer, has renewed its partnership with Lightspeed Commerce Inc. to continue using Lightspeed's NuOrder technology for the next four…

For many consumers shopping is all about the discount

June 13, 2023

More than half of apparel shoppers, 62%, will wait to buy an item once it's on discount and consumers are twice as likely to buy something with a 20% discount…

J Crew taps Obsess to power immersive virtual store experience

June 13, 2023

Fashion retailer J.Crew has launched an immersive virtual store that offers a 3D experience in celebration of the retailer's 40th anniversary.

Talking With: ICXA Executive Director Alicia Lavay

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…

'Skimpflation’ reflects higher consumer cost challenge

June 13, 2023

Some retailers are resorting to "shrinkflation" and "skimpflation" to deal with inflation and conserve resources.

How catalog management tools can boost customer experience

The optimal consumer experience relies on responsive product catalogs that enable retailers to showcase the right products to the right customers at the right…

Dirty Dough Cookie Company Selects Hughes for Managed Digital Signage

Fast-growing premium cookie retailer uses digital signage for customer and employee communications