Southwest taking sharky approach to customer experience

July 28, 2023

In celebration of Shark Week, which kicked off July 23 and ends on July 29 this year, Southwest Airlines is offering special flight programming in a…

Retail sales up despite cooling economy

July 27, 2023

Retail sales continued an upward trend in June despite slower job gains and a cooling economy.

UK department store launches virtual try-on

July 27, 2023

John Lewis Fashion Rental, a U.K.-based department store chain, has partnered with tech firm Zyler and rental specialist Hurr to adopt the Zyler AI-powered…

AI in retail requires cause-and-effect reasoning

The next generation of AI will deliver to retail leaders KPI optimization platforms that look at a business as a whole, including understanding causal…

Lowe’s teams with OneRail on same-day delivery

July 27, 2023

Lowe's is expanding its same-day delivery service nationwide for orders placed online and via its app.

Babies R Us launches comeback flagship store

July 26, 2023

First Toys R Us came back. Now its sister e-commerce enterprise, Babies R Us, is also back and just launched its arrival in a flagship location at the American…

Back-to-school spend should be on par despite inflation

July 26, 2023

This year most consumers (83%) should spend the same as last year, or more, on back-to-school shopping, and households appear ready to absorb the impact of…

Fabletics gets personal with customers in-store and online

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations…

At the Watercooler with April Wiita of Working Solutions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

April Wiita, VP of program success at Working Solutions, said her role includes enabling clients to reinvent in place to keep pace — and outdistance the…

Presented by Working Solutions

Why your brand is your in-store experience

by Bobby Marhamat — CEO, Raydiant

Creating a brand that customers recognize and trust is key for retailers.

Michaels launches Halloween product collections

July 25, 2023

Just in time for the 100-day countdown to Halloween, Michaels, a crafts retailer, is stocking holiday products with décor already on shelves.

Lowe’s, Petco expanding store-in-store partnership

July 25, 2023

Lowe's Companies Inc. and Petco are expanding a pilot program in which Petco products and services are located within Lowe's stores.

Must-have features for a modern restaurant POS

When researching the right POS for you, it’s important to make sure it includes the features you need while offering benefits that separate it from other…

Toys R Us kicks off national marketing tour featuring Geoffrey

July 24, 2023

Keep an eye out – Toys R Us Geoffrey may be visiting your town.

Tesco taps Givex for self-serve kiosks

July 24, 2023

Tesco Café, a subsidiary of Tesco PLC, has teamed with Givex to introduce self-service kiosks, kitchen automation, inventory control and menu management to…

Walmart offers inclusive back-to-school shopping experience

July 24, 2023

Walmart is aiming to make back-to-school shopping easier for those customers managing sensory disabilities.

Gen Z consumers want technology-enabled, self-service options

July 21, 2023

The plugged-in Gen Z consumer demographic is the most likely to seek tech-enabled self-service solutions compared to other consumers and seem to prioritize the…

Amazon Prime Day bests expectations despite increasing competition

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

By all accounts, its own and industry watchers, Amazon Prime Day 2023 was a resounding success for Amazon, its third-party sellers and consumers seeking a…

Consumers like self service but have concerns

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Consumers prefer self service over in-person purchases, but have a few concerns about declining personalization.

Retail hiring taking a dip

July 21, 2023

While job applications are up 34% from a year ago June retailers are taking a cautious approach to hiring, with job openings and hires down 14% and 27% between…