Putting AR, VR to work in the retail chain

by David Chen

Anything that can make goods faster to obtain, less expensive to buy, easier to find, or better suited to the purchaser will find its way to the front of the…

How Millennials and Gen Z Are Changing the Future of Customer Service

Customer loyalty is changing: Brands need to keep up with and exceed customer expectations more than ever, especially for younger generations. The main…

Six Years in a Row! IBASE Wins 2023 Taiwan Excellence Award Once Again

IBASE Technology Inc. (TPEx: 8050), a global leader in industrial computers and embedded systems, has again won two awards at the 31st Taiwan Excellence…

Kroger, Albertsons merger will have customer repercussions, claim experts

October 31, 2022

Higher prices, the loss of private brand product options and more food deserts will impact customers if the proposed $24.6 billion dollar merger of Kroger and…

Compact Expandable Embedded PC for Rugged Environment Applications

IBASE Technology Inc. (TPEx: 8050), a world leading manufacturer of industrial computing platforms, unveils its AMS310 embedded computer featuring high…

Target, Kohl’s, Best Buy not open on Thanksgiving Day

October 28, 2022

Target is the latest retailer to decide not to open stores on Thanksgiving Day.

Redefining customer experience in retail

by Michael Scharff

Achieving consistently good CX requires a clear understanding of how consumers are influenced and how they prefer to engage with brands and retailers.

Bed Bath & Beyond names interim chief to permanent role

October 28, 2022

Sue Gove, who has been serving as interim CEO for Bed Bath & Beyond, has been given the role officially.

Amazon taps Venmo as payment option

October 27, 2022

Amazon is now allowing customers to use Venmo as a payment option via its e-commerce site and app.

Target, Apple expand product collaboration

October 27, 2022

Target is expanding its product collaboration with Apple in more than tripling Apple's products and accessories at its stores. Apple products can now be found…

Making it 'rein' this holiday season with data-driven personalization

by Julio Lopez — Senior Director of Strategy, Retail Practice Lead, Movable Ink

Here are some strategies retailers can leverage to ensure a successful holiday season that don’t rely on slashing prices and promotions.

Amazon beating Walmart online on several fronts

October 27, 2022

Amazon is maintaining dominance in e-commerce versus Walmart with 75% of consumers buying from Amazon compared to 43% shopping on Walmart's online store site.

Circle K teams with cannabis vendor for store sales

October 26, 2022

Convenience retailer Circle K is teaming up with marijuana company Green Thumb Industries to sell cannabis at Circle K stores in Florida in 2023.

Qatar mall embraces LED digital signage

October 26, 2022

Place Vendome Mall, in Doha, Qatar, has partnered with Daktronics and Elan Group to install 16 LED displays, according to a press release.

5 shopper experience essentials for Black Friday

by Peter Messana — CEO, Searchspring

Here is a checklist of five shopper experience essentials retailers need to win Black Friday.

Inflation impacting modest income consumers, in-store shopping regains top status

October 26, 2022

Overall holiday budgets will remain the same as in 2021 but inflation will have a deeper impact on how consumers with modest incomes shop this holiday season…

US shoppers lead in-store shopping

October 26, 2022

Along with expectations around self-service, digital payment and interactive experiences, research shows that U.S. shoppers lead the world in returning to…

VikingCloud attains PCI forensic investigation certification

October 25, 2022

VikingCloud has been certified for PCI Forensic Investigation, for North America, by the Payment Card Industry Security Standards Council as well as major…

Providing a frictionless customer service with mobile POS

by Jonathan Mauerer — VP Operations, Teamwork Commerce

Retailers need to separate themselves from competitors at every single touch point when it comes to customer service, from initial engagement right through to…

Jewelry brand debuts AR, VR immersive experience

October 25, 2022

Tanishq, a leading Indian jewelry brand, has partnered with Inventech, a Laqshya Media Group company, to roll out an experiential holiday marketing campaign…