3 tech tips to improve customer experience

by Kosta Popov — CEO, Cappasity

To stay ahead of e-commerce competition, retailers must provide a convenient and engaging shopping experience.

Gap jumps onto Amazon

November 28, 2022

Gap clothing and accessories are now selling on Amazon for customers in North America.

Clientron Introduces the latest POS System Ares550 with Elkhart Lake CPU

The Ares550 is powered by an Intel® Celeron® J6412 Quad-Core Elkhart Lake processor with dual SO-DIMM slots, up to 32GB of RAM, and dual trays of M.2 SSDs for…

Rite Aid teams with Grubhub on nationwide delivery

November 28, 2022

Rite Aid customers will soon have the option to have orders delivered via Grubhub as the two brands are partnering on nationwide delivery.

Love’s Travel Stops deploys 2nd California Jamba by Blendid

November 28, 2022

Jamba, a global lifestyle brand serving on-the-go freshly blended fruit and vegetable smoothies, bowls and bites, and Blendid, a robotic foodservice solutions…

What retail hiring managers should ask when hiring for the holidays

by Barry Rosen — CEO, Interaction Associates

One of the most critical elements of retail customer experience is the direct interaction customers have with retail associates. That makes hiring a critical…

If conversational commerce isn't a priority retailers may be saying goodbye to customers

by Savinay Berry — EVP Product and Engineering, SHIFT Communications

Conversational commerce matters as customers expect to reach retailers when and how they want.

Ikea launches $10M social fund for workers

November 23, 2022

Ikea is launching a $10 million social fund, as well as offering bigger staff discounts, to support workers dealing with higher living costs.

Consumers adjusting shopping but spend should be on par with 2021

November 23, 2022

While finances and inflation are top concerns for holiday shoppers, prompting 93% to adjust gift shopping, overall spend on gifts is expected to remain on par…

Implementing Self-Service Kiosks: What’s on the Horizon

The role of in-person dining interactions is changing drastically. Kiosks are likely to play a major role in those changes.

Presented by KioskMarketplace.com

Amazon laying off thousands of employees starting this month

November 22, 2022

Amazon is reportedly cutting 10,000 jobs starting this month which will focus on the retail division, devices unit and human resources.

Black Friday tops for shopping

November 22, 2022

Black Friday will beat out Small Business Saturday and Cyber Monday when it comes to consumer activity as 57% of those polled by Jungle Scout will shop Black…

Optimizing personalized customer service to build loyalty beyond the holiday season

For retailers the holidays are the epitome of a love/hate relationship — the lines are long and customers can get impatient, but consumer spending is also at…

Inflation impacting Thanksgiving shopping

November 22, 2022

A hefty number of U.S. consumers, 87%, report inflation will impact Thanksgiving shopping with more than half, 58%, describing the impact as moderate or…

The retail CX playbook for surviving (and thriving) during the holidays

A guide for brands to implement automated contact center solutions to support seasonal agent workforces.

Inflation impacting Thanksgiving holiday plans, spend

November 21, 2022

Just 26% of Americans will be hosting Thanksgiving this year, the lowest point in four years. It reflects a 45% dip from 2021 and a 37% drop from 2020.

Mastercard data predicts 15% retail sales growth on big sale day

November 21, 2022

Black Friday will be a bountiful sales day for retailers if a Mastercard SpendingPulse study projection hits the mark.

Increasing food costs driving retail consumers to spend less

November 21, 2022

The cost of living, from food costs to credit card bills, is playing a role in what consumers are doing when it comes to spending, according to a report from…

POS playing stronger role in consumer tipping

November 18, 2022

Nearly half of consumers, 45%, report tipping more due to business requests during the checkout process and over a half of U.S. consumers say they feel…

Home Depot beats analysts predictions in Q3

November 18, 2022

Home improvement retailer The Home Depot reported nearly a 6% spike in revenue for Q3, hitting $38.87 billion, and besting analyst expectations of $37.…