Trust remains a tough challenge for brands

August 17, 2022

A good majority, 71%, of consumers are all for federal data privacy legislation and 49% said data transparency communications, cookie consent banners and…

Casper looking to hire professional nappers

August 17, 2022

Mattress retailer Casper is on the hunt for exceptional sleepers and the job literally involves sleeping on the job.

6 characteristics of next-generation loyalty

by Pete Stein — President of Merkle Americas and leader of the dentsu Customer Experience Management (CXM) Service Line in the Americas, Merkle

If the playing field is leveling out in terms of convenience, what will take its place? The answer is loyalty,

Tomra debuts smallest reverse vending machine for container recycling

August 16, 2022

Tomra Systems, a Norway-based provider of reverse vending machines for recycling containers, has introduced Tomra M1, its smallest reverse vending machine that…

Aisle 24 cashierless grocery chain expanding in Toronto

August 16, 2022

Aisle 24, a fully-automated, 24/7 cashierless grocery chain based in Toronto, has installed its solution in a location that includes surveillance coverage…

Signet Jewelers acquiring Blue Nile in $360M cash deal

August 16, 2022

Signet Jewelers Limited, a global retailer of diamond jewelry, is buying online fine jewelry company Blue Nile Inc. for $360 million in cash.

Contactless transactions soared in vending during pandemic

August 15, 2022

Contactless transactions soared during the coronavirus pandemic, according to a joint study by Cantaloupe Inc., a digital payments and software services…

Fresh Market hits benchmark in video-driven digital transformation

August 15, 2022

Specialty grocer The Fresh Market is celebrating 365 days of total watch time for its livestream and short-form shoppable video content created with Firework.

Consumers still wary about touchscreen germs

August 15, 2022

Consumers are still concerned about using public touchscreens due to fears of germ transmission, according to a recent survey. Some are even changing their…

Glossier celebrates 6th store opening in national expansion effort

August 12, 2022

Glossier is back in Atlanta's Ponce City Market, opening its sixth store as part of a national expansion.

Inflation impacting consumer spend, shopping habits

August 12, 2022

Due to inflation and rocky economics, U.S. consumer shopping and spending habits are changing, according to a consumer behavior report from Astound Commerce…

Convenience store launches EV powered store on wheels

August 12, 2022

FamilyMart, a Taiwan convenience store chain, has launched a convenience store on an electric vehicle that offers self checkout, according to a Taiwan News…

Delivering a flawless in-store customer experience

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Find out why adopting item-level RFID technology ensures customer service is elevated to new levels.

High-income consumers not letting inflation, recession worries change shopping habits

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Luxury shoppers are spending more on treating themselves and paying more attention to wellness products.

Amazon, Walmart, Sephora, Lululemon, Nike, Wayfair on innovative brands list

August 11, 2022

A healthy number of consumer goods brands made this year's Most Innovative Brands list created by a survey conducted by Brand Keys, Inc.

Improve Checkout Efficiency with Adjustable POS Scanners

Mounted on POS systems with an adjustable hinge, this innovative adjustable barcode scanner allows cashiers to easily read and analyze barcode labels by…

Retailers increasingly locking up goods -- even toothpaste

August 11, 2022

Retailers are locking up more products in cages and cases due to increased in-store theft.

Consumers reducing spend on non-essential items, special occasions

August 11, 2022

More than half of U.S. consumers, 67%, have reduced spending on non-essential items in the last six months and more than a third, 38%, are expected to spend…

Healthy growth rate for omnichannel activity

August 10, 2022

The number of households that shop both in-store and online are growing at a rate of 10% year-over-year and online household penetration is now 6.4%, a 60…

Walmart tests robotic delivery vending machine

August 10, 2022

Walmart is testing a robotic delivery vending machine from Tortoise, a Silicon Valley startup, according to a Business Insider report.