Chase extends partnership with Amazon for rewards credit card

April 13, 2022

Chase recently signed a multi-year extension with Amazon for the co-branded Amazon Prime Rewards Visa Signature credit card. The card offers 5% back on all…

Hawaii grocer taps Symphony RetailAI to enhance shopping experience

April 13, 2022

Foodland Super Market Ltd, a grocery chain in Hawaii, has signed a multi-year license agreement with Symphony RetailAI for its broad portfolio of AI solutions…

Blending AI, AR leads to happy retail customers

Within the wide range of technologies that have contributed to this new scenario, we can see how artificial intelligence and augmented reality have gained…

Food Lion program donates 1.2M meals

April 12, 2022

The Food Lion Feeds program, run by supermarket chain Food Lion, has donated more than 1.2 million meals through 31 partnerships with colleges and universities…

JCPenney chief: We're focused on customers who we know

April 12, 2022

Marc Rosen, JCPenney CEO, is all about focusing on the budget-conscious consumer and families looking for affordable home accessories, beauty items and clothes…

Disney bringing back character greeting experience

April 12, 2022

This month Disney Parks will bring back a fan favorite experience that was shelved during the pandemic years — the opportunity to interact with characters.

Sabio Group debuts AI-powered customer experience platform

April 12, 2022

Sabio Group, a digital customer experience transformation specialist, has launched an AI-powered platform aimed at simplifying the management of customer…

How BPO is saving money, driving efficiency and delivering excellent customer experiences

Wine Country Gift Baskets is tapping a BPO partner to provide call center customer service and reaping greater rewards than expected.

Time to Converge: Contactless Touch in the Post-Digital Age

Whether you are designing products for the automotive, medtech, building or entertainment sectors, technological convergence plays a major role in improving…

7-Eleven Japan Takes Contactless Shopping to the Next Level with Holographic Self-checkout Kiosks

STOCKHOLM, SWEDEN, March 08, 2022 - 7-Eleven Japan has decided to run a pilot trial with contactless self-checkout kiosks with holographic displays.

Flawed proactive customer service does more harm than good

April 11, 2022

Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.

Tanger Outlets launches TangerStyle 2022

April 11, 2022

Tanger Factory Outlet Centers Inc. has launched TangerStyle, a program offering shoppers savings and TangerClub members exclusive access to deeper discounts…

UK shoppers embracing crypto payment

April 11, 2022

One in three U.K. shoppers, 30%, intend to use crypto as payment option this year and the number jumps to 40% on global consumer scale.

California theme park goes cashless

April 8, 2022

The Coco Loco Arcade, SeaWorld theme park in San Diego, California has gone cashless, according to a press release.

Supermarket owner claims price will rise for next 3 months

April 8, 2022

Food prices will continue to rise for the next three months, according to John Catsimatidis, owner and CEO of supermarket chain Gristedes.

Alphabet launching drone delivery in US metro area

April 8, 2022

Alphabet, parent company of Google, is aiming to launch drone delivery this week in the area of Dallas-Fort Worth.

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

How retailers can meet high-scale demands with exceptional customer experience

By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…

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Uber, bp team up on retail partnership

April 7, 2022

Uber Technologies, Inc. and bp are teaming up on a convenience delivery effort that will offer a wide range of products, including fresh and prepared, from…

Etsy shop owners striking in protest this month

April 7, 2022

An unknown number of Etsy shop keepers are asking customers to boycott the marketplace from April 11 through April 18 in protest of increasing transaction fees.