Yale professor tracks retail ‘naughty,’ ‘nice’ relating to Russia business operations

March 14, 2022

For the past several weeks retailers in the U.S. have announced store closings and temporary shuttering of operations in Russia in response to Russia's war on…

IRS launches experience office to boost customer service

March 11, 2022

Retailers aren't the only public-facing entity striving to provide the best customer experience.

Lululemon debuts its first-ever footwear product

March 11, 2022

The latest product at Lululemon isn't a new version of leggings or yoga pant. The athleisure brand now sells a women's running shoe called Blissfeel, according…

Retailers likely to ‘break up’ with a poor-fit customer

March 11, 2022

The increasing cost of retaining a customer will likely drive retailers to break up with a poor-fit customer and proactively end the consumer relationship…

Circle K is loving the Bitcoin ATM

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The consumer's embrace of self service has dovetailed with the rising popularity of cryptocurrency, as evidenced by Circle K's crypto ATM rollout over the past…

A big year ahead for mobile augmented reality

March 10, 2022

A good majority of consumers, 76%, have experienced augmented reality and that could mean 2022 will be the year of mobile AR, according to a Camera IQ report…

How to win back customers with exceptional customer service

by Liz Tsai — Founder and CEO, HiOperator

Discover how a subscription-based sports publisher utilizes workflow automation to exceed customer service expectations resulting in “win-backs” of customers…

Costco expanding warehouse units, pumps up online suppliers

March 10, 2022

Costco aims to have 28 more warehouse units in place this year, and has expanded the merchants inventory for online shoppers.

The Benefits of Adopting 16:9 Widescreen for POS System

Clientron's newest widescreen POS system, the PT2700, features a 16:9 display supporting Full HD resolution (1920 x 1080) for an enhanced user experience.

Office Depot, DoorDash partner on delivery front

March 9, 2022

Office Depot is partnering with DoorDash to launch more than 1,000 Office Depot and OfficeMax stores on the delivery platform providing on-demand delivery.

Kohl’s embracing Sephora with mini-shop strategy

March 9, 2022

A majority, 75%, of Kohl's stores will soon house mini Sephora shops and the retailer aims to launch 100 additional Kohl's locations by 2026.

Amazon, H&M, Ikea halt Russia business channels

March 9, 2022

Amazon, H&M and Ikea are the latest retailers to halt, suspend or change up business operations in Russia in light of Russia's war on Ukraine.

Airlines debuts bag drop shortcut

March 8, 2022

United Airlines Inc. has introduced a bag drop shortcut to allow customers to skip the line, check their bag in a minute or less and get to their flight…

Target boosts starting wage range

March 7, 2022

Five years after increasing its starting wage to $15, Target is now expanding the wage range to $15 to $24 for hourly team members working across the retail…

Amazon debuts medical care program via Alexa

March 7, 2022

In a move to deepen its footprint within the health care industry Amazon has launched a Alexa-based physician service.

Vitamin Shoppe COO offers insight on driving innovation ahead of ICXA summit keynote

Andrew Laudato, EVP and COO for The Vitamin Shoppe, will give the opening keynote at the upcoming Interactive Customer Experience Summit, hosted by the ICX…

Robotic delivery firm launches remote controlled vending machines on wheels

March 7, 2022

Tortoise, a Mountain View, California-based robotic delivery provider, has introduced a vehicle that carries vending machines to serve consumers at events…

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

Great service can increase customer loyalty, net promoter score (NPS), customer satisfaction (CSAT), and profitability. But what steps can brands take to…

Circle K embraces crypto ATMs to ride cryptocurrency’s rising popularity

Circle K has installed more than 700 crypto ATMs since partnering with Bitcoin Depot in 2020, offering a new customer convenience as interest in cryptocurrency…

Examining factors spurring the 'great retail reset'

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers, in the wake of COVID-19, are wrestling with big issues as a retail reset is on the brink. A Deloitte report provides insight on what retailers…