T-Mobile True Name lets customers display chosen name on debit card

March 3, 2022

T-Mobile has introduced True Name by Mastercard for T-Mobile Money which enables customers to display their chosen name on their debit cards. The company built…

Aramark, Zippin team on checkout free stores

March 3, 2022

Aramark Corp. has teamed with Zippin, a provider of checkout-free technology, to open the second Zippin-powered store in Houston's NRG Stadium, according to a…

Walmart GoLocal, Cognetry team on delivery strategy

March 3, 2022

Walmart GoLocal and Cognetry Labs are joining forces to provide mid-sized and independent grocers with last mile delivery logistics.

How employee ambassadorship creates customer advocacy

by Michael Lowenstein — Senior Director, Employee Experience, InMoment

Employee and store associate engagement is as important as customer engagement. Learn why.

‘AI Clerk’ engages with customers in unattended 7-Eleven kiosk

March 2, 2022

Customers may now engage in live conversations with an artificial intelligence clerk in Korea's first unmanned 7-Eleven convenience store inside the Lotte…

Why data matters in boosting customer service agent operations

Taking a best practices approach to call center operations can prove invaluable to both customers, bottom line operations and call service agents empowerment.

5 technologies that will define brick and mortar in 2022

by Bobby Marhamat — CEO, Raydiant

Five technologies are primed to enhance brick and mortar experiences in 2022. Can you guess what they are?

Home Depot COO steps into CEO role

March 1, 2022

Ted Decker, who was Home Depot's COO as of yesterday, takes on the role of CEO as of today.

Target sales, traffic robust in Q4

March 1, 2022

Target's comparable sales grew 8.9% and comparable traffic grew 8.1% in Q$ 2020 and total revenue grew more than 35% over the past two years.

Consumers still like at-home delivery as retailers expand curbside pickup

March 1, 2022

More than half of consumers, 64%, prefer at-home delivery as retailers continue to expand curbside pickup options.

Walmart aims to boost subscription service with sales event

February 28, 2022

Walmart is running a three-week "exclusive" sales event in a quest to drive sign-ups to its Walmart+ subscription service.

Consumer spend bounces back in January

February 28, 2022

Consumer spend in the U.S. jumped 2.1% in January, compared to December 2021, indicating that shoppers are less worried about COVID-19.

Bath & Body Works chief leaving in May

February 28, 2022

Bath & Body Works CEO Andrew Meslow will step down from his role in May due to health reasons.

Retail trends: Crypto, micro-fulfillment, the Edge and labor optimization

Everyone knows 2021 was a challenging year, but with challenge comes opportunity. Retail technology veteran David Wilkinson shares his insights on what attuned…

C-stores seek power rate equity before investing in EV charging stations

February 25, 2022

Convenience stores in Georgia are seeking a law to require the state's electric company, which has a monopoly, pay the same electricity rates convenience…

Lowe’s, Instacart team up on delivery effort

February 25, 2022

Lowe's and Instacart are teaming up to pilot same-day delivery and the move is the first time a home improvement retailer is on the Instacart platform.

Target eliminates mask requirement for shoppers, staff

February 25, 2022

Consumers and store associates and workers will no longer have to wear a protective COVID-9 mask in Target stores.

Discover Best Practices to Improve CX Outcomes

This session shares the latest research on best practices to help leaders coach teams and optimize processes and technology to empower agents and improve…

Presented by RetailCustomerExperience.com

Pyramid Computer’s David Frei talks importance of tracking CX trends

February 24, 2022

David Frei, vice president of strategic partnerships at Pyramid Computer and an advisory board member of the Interactive Customer Experience Association…

Tech partners debut self-serve kiosks that accept PayPal, Venmo

February 24, 2022

Citcon, a mobile wallet payment provider, has integrated its payment technology with Abacus Business Computer, a merchant services company serving the…